Salesforce Service Cloud Administrator

Safeguard Global

. Support day-to-day administration of Salesforce Service Cloud .

Posted 10/19/2026full-timeRemote • India, MoldovaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Salesforce Service Cloud administration, including configuration, user management, and integration with MuleSoft. Proficient in translating business requirements into technical solutions while maintaining data integrity and providing user support.

Highest-signal resume keywords

Salesforce AdministrationMuleSoft IntegrationSalesforce Service CloudSalesforce Administrator CertificationAI-Powered Capabilities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Salesforce ConfigurationData MappingValidation RulesAutomation FlowsUser Account ManagementSalesforce FlowReports and DashboardsTroubleshootingData Quality ManagementBusiness Requirements Documentation

Soft Skills

Analytical SkillsProblem-Solving SkillsCommunication SkillsCollaboration SkillsDetail-Oriented

Tools & Technologies

Salesforce Service CloudMuleSoftAWS TelephonyAgentforceEinstein AI

Certifications & Qualifications

Salesforce Administrator Certification (ADM 201)

Industry Keywords

Sales CloudUser SupportRole-Based Access ControlsData GovernanceFast-Paced Environment

Tech Stack

Tools & technologies

AWSCloud

About the role

Key responsibilities & impact

Support day-to-day administration of Salesforce Service Cloud
Implement system enhancements and platform improvements with the Senior Salesforce Administrator
Configure and maintain custom objects, fields, page layouts, validation rules, and automation flows
Manage user accounts, permissions, and role-based access controls
Provide frontline user support, troubleshooting, and responses to support requests
Gather and document business requirements with operations and support teams
Maintain data quality and integrity through monitoring, cleanup, and governance
Support testing, validation, and deployment of Salesforce updates and new features
Configure and monitor AI-powered capabilities such as Agentforce agents and service automation workflows
Define, test, monitor, and troubleshoot MuleSoft integrations between Salesforce Service Cloud, Jira, Workday, and other business platforms
Document system configurations, processes, and user guides
Maintain awareness of Sales Cloud processes and data structures

Requirements

What you’ll need

3+ years of experience working with Salesforce
Salesforce Administrator Certification (ADM 201) preferred
Experience supporting Salesforce Service Cloud environments
Knowledge of AWS Telephony platform for inbound and outbound contact handling
Working knowledge of MuleSoft integration capabilities, connectors, APIs, authentication, data mapping, and flow monitoring
Basic familiarity with Sales Cloud concepts and objects
Experience configuring Salesforce objects, fields, page layouts, validation rules, reports, and dashboards
Exposure to Salesforce Flow or automation tools preferred
Experience with Salesforce AI capabilities such as Agentforce or Einstein AI
Strong analytical and problem-solving skills
Ability to translate business needs into technical configurations
Strong communication skills and ability to collaborate with technical and non-technical stakeholders
Detail-oriented with strong documentation and organizational skills
Ability to work effectively in a fast-paced, global environment
Professional fluency in English (written and verbal)

Benefits

Comp & perks

Remote-first work with autonomy and flexibility to work in any way
Competitive leave package
Paid bonding leaves for new additions to your family
2 paid charitable days off
Annual corporate bonus scheme or sales incentive plan
International environment and collaboration opportunities
Nurturing, human-centered culture with recognition for contributions
Access to 2 learning platforms for continuous growth