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Salesforce Service Cloud Administrator
Safeguard Global. Support day-to-day administration of Salesforce Service Cloud .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Salesforce Service Cloud administration, including configuration, user support, and integration with platforms like MuleSoft. Proficient in maintaining data quality and implementing system enhancements while effectively collaborating with stakeholders.
Highest-signal resume keywords
Salesforce Service Cloud AdministrationSalesforce Administrator Certification (ADM 201)MuleSoft Integration CapabilitiesSalesforce AI CapabilitiesData Quality Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Salesforce ConfigurationCustom ObjectsValidation RulesAutomation FlowsData CleanupSalesforce FlowReports and DashboardsAI-Powered CapabilitiesJira IntegrationWorkday Integration
Soft Skills
Analytical SkillsProblem-Solving SkillsCommunication SkillsCollaboration SkillsDetail-Oriented
Tools & Technologies
SalesforceMuleSoftAWS TelephonyAgentforceEinstein AI
Certifications & Qualifications
Salesforce Administrator Certification (ADM 201)
Industry Keywords
Data GovernanceUser SupportRole-Based Access ControlsBusiness RequirementsFast-Paced Environment
Tech Stack
Tools & technologiesAWSCloud
About the role
Key responsibilities & impact- Support day-to-day administration of Salesforce Service Cloud
- Implement system enhancements and platform improvements with the Senior Salesforce Administrator
- Configure and maintain custom objects, fields, page layouts, validation rules, and automation flows
- Manage user accounts, permissions, and role-based access controls
- Provide frontline Salesforce user support, troubleshooting issues and responding to requests
- Gather and document business requirements with operations and support teams
- Maintain data quality and integrity through monitoring, data cleanup, and governance practices
- Support testing, validation, and deployment of Salesforce updates and new features
- Configure and monitor AI-powered capabilities such as Agentforce agents and service automation workflows
- Define, test, monitor, and troubleshoot MuleSoft integrations between Salesforce Service Cloud, Jira, Workday, and other business platforms
- Document system configurations, processes, and user guides
- Maintain awareness of Sales Cloud processes and data structures
Requirements
What you’ll need- 3 - 5 years of experience working with Salesforce
- Salesforce Administrator Certification (ADM 201) preferred
- Experience supporting Salesforce Service Cloud environments
- Professional/Advanced fluency in English (written and verbal)
- Knowledge of day-to-day workings in AWS Telephony platform for inbound and outbound contact handling
- Working knowledge of MuleSoft integration capabilities, connectors, APIs, authentication, data mapping, and flow monitoring
- Basic familiarity with Sales Cloud concepts and objects
- Experience configuring Salesforce objects, fields, page layouts, validation rules, reports, and dashboards
- Exposure to Salesforce Flow or automation tools preferred
- Experience with Salesforce AI capabilities such as Agentforce or Einstein AI
- Strong analytical and problem-solving skills
- Ability to translate business needs into technical configurations
- Strong communication and collaboration skills with technical and non-technical stakeholders
- Detail-oriented with strong documentation and organizational skills
- Ability to work effectively in a fast-paced, global environment
Benefits
Comp & perks- Remote first, with flexibility for school runs and gym breaks in your schedule
- Paid bonding leave
- 2 charitable days
- Reward & Recognition Program
- Annual corporate bonus scheme or sales incentive plan
- Flexible coworking space options
- Access to 2 learning platforms for continuous growth
- International collaboration and networking opportunities