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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in managing retail operations, ensuring compliance with safety regulations, and optimizing team productivity. Proficient in training associates on operational procedures and maintaining high standards of customer service and store appearance.
Highest-signal resume keywords
Leadership ExperienceRetail Operations ManagementInventory ControlCustomer Service ExcellenceOSHA Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Inventory ControlCash ManagementLoss PreventionTraining and DevelopmentOperational ProceduresInstallation TechniquesVehicle MaintenanceMicrosoft Office SuiteWeb ApplicationsGeneral Office Equipment
Soft Skills
Motivational LeadershipProblem SolvingCommunication SkillsTeam CollaborationCustomer Complaint Resolution
Certifications & Qualifications
Valid State-Issued Driver’s License
Industry Keywords
Retail EnvironmentService CenterAutomotive ExperienceSafety RegulationsPersonal Protective Equipment
About the role
Key responsibilities & impact- Provide leadership and direction to front line associates
- Lead operations for an individual retail location, including assigned associates, cash management, inventory control, loss prevention, safety, and store appearance
- Motivate and lead associates to maximize productivity and customer service
- Provide associate cross-training for operational stability
- Respond to customer complaints and warranty issues
- Process casualty losses and repair damages
- Manage work order assignments and route mobile jobs
- Ensure procedures are followed, vehicles are loaded, and vehicles are in transit on time
- Train associates on installation techniques, procedures, vehicle and equipment maintenance, required documentation, and internal technology platforms
- Monitor productivity, inventory, and cleanliness to ensure quality standards
- Ensure compliance with OSHA and other applicable federal, state, and local regulations
- Perform other duties as assigned
Requirements
What you’ll need- High School Diploma/GED/Equivalent OR 3-5 years of leadership/supervisory experience, preferred
- Valid state-issued driver’s license required
- 1+ year of supervisory/leadership/key holder experience
- 3-5 years of experience in retail or service center environments; automotive experience preferred
- Proficiency with Microsoft Office Suite, web applications, and general office equipment
- Comfort working outside in a variety of weather conditions
- Professional appearance and use of personal protective equipment
- Ability to lift and carry up to 35 lbs. for short periods
- Ability to work at elevated heights
- Ability to remain on your feet for extended periods
Benefits
Comp & perks- Competitive weekly pay and bonus opportunities
- 401(k) plan with company matching
- Medical coverage plans customized to suit your needs
- Paid time off (PTO) programs
- Company holidays
- Paid volunteer days
- Up to $5,250 annually in tuition reimbursement
- Paid training
- Tools and resources needed to be successful