Safelite

Manager

• Provide leadership and direction to front line associates
• Lead operations for an individual retail location, including associate assignments, cash management, inventory control, loss prevention, safety, and store appearance
• Motivate and lead associate activities to maximize productivity and customer service
• Provide associate cross-training for operational stability
• Respond quickly to customer complaints and warranty issues
• Process casualty losses and repair damages
• Manage work order assignments and routing of mobile jobs
• Ensure procedures are followed, vehicles are loaded, and vehicles are in transit in a timely manner
• Train associates on installation techniques and procedures, vehicle and equipment maintenance, required documentation, and internal technology platforms
• Monitor productivity, inventory, and cleanliness to ensure quality standards
• Ensure compliance with OSHA and other federal, state, and local regulations
• Perform other assigned duties

Assistant Store Manager

Affiliate Manager

• Source and attract qualified candidates through job boards, social media, networking, and talent databases
• Review applications and screen candidates for qualifications and fit
• Conduct virtual/video interviews
• Process candidate offers accurately and promptly
• Oversee pre-employment processes, including background checks and onboarding coordination
• Maintain accurate candidate records and recruiting activity in Workday and other systems
• Communicate with candidates, hiring managers, and internal stakeholders throughout hiring
• Follow up on outstanding items to complete hiring steps on time
• Ensure compliance with recruiting policies, procedures, and applicable employment laws
• Perform other duties as assigned

Seasonal Talent Partner

Recruitment

• Build strong relationships with hiring managers and business partners
• Develop and implement recruiting strategies focused on hiring quality candidates
• Advise hiring managers and business partners as a talent subject matter expert
• Review and screen candidates against agreed-upon criteria
• Source, screen, and evaluate candidates using market intelligence
• Deliver full-cycle recruitment services across roles and business units
• Leverage ATS, Paradox, and sourcing tools to automate and improve hiring workflows
• Use data to provide actionable insights and talent strategies
• Communicate recruiting updates clearly and proactively
• Identify recruiting KPI gaps and drive continuous improvement
• Contribute to recruiting process enhancement projects
• Adapt to hourly and salaried recruiting needs across teams
• Mentor and support peer recruiters
• Ensure compliance with standard operating procedures, legal requirements, and company policies

Senior Talent Acquisition Partner

Technician

• Provide vehicle glass repair and replacement services at a Safelite Shop or Mobile Glass Shop efficiently, safely and with high quality and customer service
• Clean customer vehicles after every job
• Recalibrate automotive safety systems, including troubleshooting and diagnostic testing
• Operate Safelite tools and technologies, including True Seal®, Ezi-Wire™, Glass Table System (GTS), chemicals, work order and customer administration systems, and Mobile Resource Management (MRM) technology
• Safely operate company and customer vehicles throughout the workday
• Communicate with scheduled customers in person, by text and phone
• Present, promote and sell Safelite promotional items and services
• Senior and Master Technicians serve as technical resources, support technician development, share best practices, and assist with coaching and mentoring
• Perform other duties as assigned
• Comply with all policies and standards

Auto Glass Technician

• Lead a team supporting field, contact center, or supply chain recruiting and selection activities
• Drive team performance through leadership and coaching of KPIs and talent acquisition competencies
• Hire, develop, train, and engage direct reports at various levels
• Analyze KPIs and additional data to assess team performance and trends
• Develop creative and customized talent acquisition strategies using data and competitive intelligence
• Identify challenges and drive resolution through solution development
• Partner with business leaders to develop talent sourcing and assessment strategies
• Influence leaders and business partners to adopt effective hiring processes
• Work cross-functionally with the COE on advertising strategy and budget recommendations
• Drive adoption and utilization of recruitment tools
• Lead projects supporting team initiatives and continuous improvement
• Perform other duties as assigned
• Comply with all policies and standards

Talent Acquisition Manager

• Provide leadership and direction to front line associates
• Lead operations for an individual retail location, including assigned associates, cash management, inventory control, loss prevention, safety, and store appearance
• Motivate and lead associates to maximize productivity and customer service
• Provide associate cross-training for operational stability
• Respond to customer complaints and warranty issues
• Process casualty losses and repair damages
• Manage work order assignments and route mobile jobs
• Ensure procedures are followed, vehicles are loaded, and vehicles are in transit on time
• Train associates on installation techniques, procedures, vehicle and equipment maintenance, required documentation, and internal technology platforms
• Monitor productivity, inventory, and cleanliness to ensure quality standards
• Ensure compliance with OSHA and other applicable federal, state, and local regulations
• Perform other duties as assigned

• Develop, communicate and implement short- and long-term market sales and operations plans
• Grow market share and increase brand awareness
• Monitor monthly performance against sales and operations plans and adjust as needed
• Track competitors and recommend pricing, services and product offerings
• Work with field sales to identify and develop new business relationships
• Oversee district P&L, manage expenses, maximize profits and minimize losses
• Conduct monthly financial reviews with store leaders
• Lead, engage and motivate a primarily mobile workforce
• Create a positive environment that encourages retention and a strong customer experience
• Partner with national leaders to standardize best practices and implement the regional playbook
• Drive change management and adoption in the field
• Ensure completion of annual Talent Review Processes and coach under-performing associates
• Perform other duties as assigned

District Manager

People Operations

• Partner with the business and execute the Home Office people strategy
• Partner with business leaders, functional teams, and subject matter experts to maximize business outcomes
• Leverage organizational structures and talent to deliver critical business objectives
• Partner with SLT leader, SVP, and VPs to align on and execute the people strategy for the assigned function
• Influence talent decisions, organizational structures, and critical hiring initiatives
• Ensure compliance with required trainings, talent check-ins, performance reviews, calibrations, engagement survey action plans, award processes, and other PLD programs
• Assess leadership development needs and partner with Talent Management and Development to design, develop, and facilitate leadership training
• Provide performance management consulting and calibrate top/bottom performers with leaders
• Create talent action plans, monitor gaps, and report progress
• Participate in selection processes and influence hiring managers to raise the talent bar and build diverse teams
• Champion change efforts and lead teams through change
• Maintain associate relations and foster an inclusive, safe, and positive people culture
• Provide individual coaching to associates as needed
• Partner to build onboarding plans for new leaders
• Minimize legal risk and comply with applicable federal, state, and local laws
• Maintain confidentiality of financial, insurance, litigation, associate, and other sensitive information

Assistant Store Manager

Seasonal Talent Partner

Senior Talent Acquisition Partner

Auto Glass Technician

Talent Acquisition Manager

Assistant Store Manager

District Manager

Director of People