Customer Service Representative

Safelite

. Professionally answer inbound calls from customers, policyholders, insurance agents, or auto glass shops using scripted prompts .

Posted 10/5/2026full-timeRemote • United StatesSeniorLead💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively guiding customers through the claims process while utilizing computer and telephone systems in a remote environment. Maintains high ethical standards and confidentiality while resolving customer concerns and building rapport.

Highest-signal resume keywords

Customer Service ExperienceClaims ProcessingComputer ProficiencyEmpathy and IntegrityScripting Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims Data EntryInsurance VerificationRemote Work ProficiencyHigh School Diploma or Equivalent

Soft Skills

Rapport BuildingProblem SolvingUpbeat PersonalityHigh Level of Empathy

Tools & Technologies

Windows 11USB Wired HeadsetWebcamHigh-Speed Internet

Industry Keywords

Contact CenterCustomer ExperiencePerformance-Based EnvironmentConfidentiality Standards

About the role

Key responsibilities & impact

Professionally answer inbound calls from customers, policyholders, insurance agents, or auto glass shops using scripted prompts
Accurately enter claim data into production systems during live phone calls
Guide customers through filing glass claims by building rapport and focusing on their specific needs
Verify insurance coverage and deductible amounts and communicate the information to customers
Assist customers with scheduling repair, replacement, and/or recalibration services at Safelite or non-Safelite shops according to customer preference
Use provided systems and resources to enhance the customer experience
Resolve customer complaints and concerns while providing accurate product and service information
Perform other duties assigned by leadership

Requirements

What you’ll need

Full-time resident of Arizona, Florida, Georgia, Kansas, Mississippi, Nebraska, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, Tennessee, or Texas
Must provide your own equipment
Dedicated, distraction-free workspace with no background noise or interruptions
100% attendance required during the first 3 weeks of training
Personal computer or laptop with Windows 11; Macs, Chromebooks, and tablets are not compatible
High-speed internet with download speed of at least 25 Mbps, upload speed of at least 10 Mbps, ping of 50 ms or lower, and jitter of 20 ms or lower
Ethernet cable and ability to connect directly to modem; Wi-Fi cannot be used
USB wired headset
Webcam
Cell phone capable of downloading a multifactor authentication app and receiving push notifications
Comfortable working in a highly structured, performance-based environment while demonstrating high ethical and confidentiality standards
Knowledge of computer and telephone systems and ability to operate them confidently in a remote environment
Ability to establish rapport and credibility with customers, stores, and peers
Ability to read and use provided scripting conversationally and timely
High level of empathy and integrity
Upbeat personality and authentic willingness to assist customers
Previous experience working in a contact center or other customer service role
16+ years of age
High School Diploma or equivalent, or actively enrolled

Benefits

Comp & perks

Bonus opportunities
401(k) plan with company matching
Paid volunteer day
Associate discounts
Weekly pay checks
Up to $5,250 in tuition reimbursement per year
Paid training
Tools and resources needed for success
Health, wealth, and life offerings