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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in vehicle glass repair and replacement, including recalibration of automotive safety systems and proficiency with diagnostic tools. Exhibits strong customer service skills and the ability to mentor and coach others in technical roles.
Highest-signal resume keywords
Vehicle Glass RepairRecalibration of Automotive Safety SystemsDiagnostic TestingMentoring and CoachingCustomer Service
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Vehicle Glass InstallationTroubleshootingTechnical ProficiencyQuality PerformanceUse of Hand ToolsUse of Power ToolsComputerized Diagnostic ToolsAbility to Lift and Carry WeightReading Technical DirectionsWorking with Chemicals
Soft Skills
Problem-Solving AbilityOral CommunicationWritten CommunicationProfessional AppearanceAbility to Work Under Pressure
Tools & Technologies
True Seal®Ezi-Wire™Glass Table SystemMobile Resource Management TechnologyWork Order Systems
Certifications & Qualifications
High School Diploma or GED
Industry Keywords
ADAS SystemsAutomotive ServiceVehicle SafetyCustomer Administration SystemsFlammable Chemicals
About the role
Key responsibilities & impact- Provide vehicle glass repair and replacement services at a Safelite Shop or Mobile Glass Shop efficiently, safely, and with exceptional customer service
- Clean customer vehicles after every job
- Recalibrate automotive safety systems, including troubleshooting and diagnostic testing
- Operate Safelite tools and technologies, including True Seal®, Ezi-Wire™, Glass Table System, chemicals, work order and customer administration systems, and Mobile Resource Management technology
- Safely operate company and customer vehicles throughout the workday
- Communicate with scheduled customers in person, via text, and by phone
- Present, promote, and sell Safelite promotional items and services
- At Senior and Master levels, serve as a technical resource, support technician development, share best practices, and assist with coaching and mentoring
- Perform other duties as assigned
- Comply with all policies and standards
Requirements
What you’ll need- High school diploma or GED/equivalent preferred
- Technician: typically 1+ years of vehicle glass installation, repair, replacement, recalibration, or closely related automotive service experience
- Senior Technician: typically 3+ years of vehicle glass experience with demonstrated technical proficiency, quality performance, and independent operation
- Master Technician: typically 5+ years of vehicle glass experience with advanced technical expertise and demonstrated mentoring, coaching, or training capability
- Ability to regularly lift and carry up to 35 pounds and occasionally up to 50 pounds
- Ability to stand for extended periods and work in tight spaces, bend, and twist body
- Ability to use hand tools and power tools safely and effectively
- Ability to operate a motor vehicle in accordance with federal, state, and local laws and agreement to be monitored via in-cab vehicle safety camera/video surveillance technology
- Ability to work outside in varied weather conditions and extreme temperatures for extended periods
- Ability to work with chemicals, including flammable chemicals, as applicable per the Safelite Way of Fitting
- Ability to work scheduled days with flexibility on start and end times
- Proficiency using computerized diagnostic tools to complete recalibrations and troubleshoot issues
- Problem-solving ability and ability to troubleshoot independently and collaboratively
- Ability to read, write, and interpret English and technical directions
- Oral and written communication ability via phone, computer, or other electronic means
- Ability to maintain a professional appearance and follow company uniform and PPE policies
- Willingness and ability to maintain stable performance under professional or personal pressure
- Preferred: passion for craftsmanship and quality work
- Preferred: interest in emerging vehicle technology and ADAS systems
- Preferred: desire to continue growing within the trade
- Preferred: interest in mentoring others for Senior and Master levels
Benefits
Comp & perks- Relocation bonus up to $10,000
- Benefits package valued at more than $10,000, including 401(k) plan with company matching, medical plans, paid time off, holidays, and volunteer days
- Program to buy additional PTO or sell unused time up to 16 hours
- Up to $5,250 annually in tuition reimbursement
- Paid training
- All tools and resources needed for success
- Clear career pathway from Technician to Senior Technician to Master Technician
- Opportunities in mentorship, training, and leadership