Store Manager

Safelite

. Lead all retail store operations with a focus on quality and service.

Posted 10/27/2026full-timeUnited StatesMid-LevelSenior💰 $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in retail operations, focusing on quality service and team performance to achieve KPIs. Proficient in managing daily operations, customer service, and compliance within a retail or service center environment.

Highest-signal resume keywords

Leadership ExperienceRetail Operations ManagementCustomer Service ExcellenceKPI AchievementSafeTech™ Certification

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Inventory ManagementCash HandlingWork Order ManagementCICO ProceduresMicrosoft Office Suite ProficiencyGeneral Office Equipment UseQuality Metrics MonitoringRegulatory CompliancePerformance IncentivesVehicle Maintenance Recordkeeping

Soft Skills

Excellent Communication SkillsInfluencing and PersuadingEngagement with Mobile WorkforceProblem-SolvingTeam Performance Coaching

Certifications & Qualifications

SafeTech™ CertificationValid State-Issued Driver’s License

Industry Keywords

Retail EnvironmentService Center ExperienceAutomotive ExperienceCustomer ConversionNet Promoter ScoreTime to ServeJob CompletionProfessional AppearancePersonal Protective EquipmentPhysical Requirements

About the role

Key responsibilities & impact

Lead all retail store operations with a focus on quality and service.
Oversee daily store operations, including opening and closing procedures, work order management, CICO procedures, customer service, staffing and scheduling, inventory management, and cash handling.
Drive team performance to meet or exceed KPIs and company goals, including Net Promoter Score, Time to Serve, job completion, customer conversion, quality metrics, and regulatory compliance.
Ensure technicians are SafeTech™ certified and perform quality installations or repairs through training, retraining, and coaching.
Guide and reinforce proper vehicle and equipment maintenance and required recordkeeping.
Collaborate occasionally with marketing associates on proper materials display.
Respond quickly to client complaints and warranty issues.
Perform other duties as assigned.

Requirements

What you’ll need

High School Diploma/GED/Equivalent OR 5-7 years leadership/supervisory experience, preferred.
Valid state-issued driver’s license required.
3+ years of leadership experience with an innovative approach toward incenting performance.
3-5 years of experience in retail or service center environments; automotive experience preferred.
Proficiency with Microsoft Office Suite, web applications, and general office equipment.
Excellent communication skills with the ability to influence, persuade, engage and have crucial conversations with a mobile workforce.
Comfort working outside in a variety of weather conditions.
Present a professional appearance and wear personal protective equipment.
Physical requirements: lifting and carrying up to 35 lbs. for short periods, working at elevated heights, remaining on your feet for extended periods.

Benefits

Comp & perks

Bonus opportunities
401(k) plan with company matching
Medical coverage plans
Paid time off (PTO)
Company holidays
Paid volunteer days
Up to $5,250 annually in tuition reimbursement
Paid training
Tools and resources needed for success