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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in retail store operations, focusing on quality service, team performance, and regulatory compliance. Proficient in managing daily operations, customer service, and staff training while ensuring safety and efficiency.
Highest-signal resume keywords
Leadership ExperienceRetail Operations ManagementCustomer Service ExcellenceKPI AchievementMicrosoft Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Inventory ManagementCash HandlingWork Order ManagementCICO ProceduresQuality InstallationsRecordkeepingPerformance IncentivesAutomotive Experience
Soft Skills
Excellent CommunicationInfluencing SkillsProblem SolvingTeam Collaboration
Tools & Technologies
Microsoft Office SuiteWeb ApplicationsGeneral Office Equipment
Certifications & Qualifications
SafeTech™ CertificationValid State-Issued Driver’s License
Industry Keywords
RetailService CenterCustomer ConversionNet Promoter ScoreQuality MetricsRegulatory Compliance
About the role
Key responsibilities & impact- Lead all retail store operations with a focus on quality and service
- Oversee daily store operations, including opening and closing procedures, work order management, CICO procedures, customer service, staffing and scheduling, inventory management, and cash handling
- Drive team performance to meet or exceed KPIs and company goals, including Net Promoter Score, Time to Serve, job completion, customer conversion, quality metrics, and regulatory compliance
- Ensure technicians are SafeTech™ certified and perform quality installations or repairs through training, retraining, and coaching
- Guide and reinforce proper vehicle and equipment maintenance and required recordkeeping
- Collaborate occasionally with marketing associates to ensure materials are properly displayed
- Respond quickly to client complaints and warranty issues
- Perform other duties as assigned
Requirements
What you’ll need- High School Diploma/GED/Equivalent OR 5-7 years leadership/supervisory experience, preferred
- Valid state-issued driver’s license required
- 3+ years of leadership experience with an innovative approach toward incenting performance
- 3-5 years of experience in retail or service center environments; automotive experience preferred
- Proficiency with Microsoft Office Suite, web applications, and general office equipment
- Excellent communication skills with the ability to influence, persuade, engage and have crucial conversations with a mobile workforce
- Comfort working outside in a variety of weather conditions
- Present a professional appearance and wear personal protective equipment
- Ability to lift and carry up to 35 lbs. for short periods
- Ability to work at elevated heights
- Ability to remain on your feet for extended periods
Benefits
Comp & perks- Competitive weekly pay and bonus opportunities
- Benefits package valued at more than $10k
- 401(k) plan with company matching
- Medical coverage plans customized to suit your needs
- Paid time off (PTO) programs
- Company holidays
- Paid volunteer days
- Up to $5,250 annually in tuition reimbursement
- Paid training
- Tools and resources needed to be successful