Store Manager

Safelite

. Lead all retail store operations with a focus on quality and service.

Posted 10/22/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in retail operations, focusing on quality service and team performance to achieve KPIs. Proficient in inventory management, customer service, and regulatory compliance within a retail or service center environment.

Highest-signal resume keywords

Leadership ExperienceRetail Operations ManagementCustomer Service ExcellenceKPI AchievementMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Inventory ManagementCash HandlingWork Order ManagementQuality MetricsRegulatory ComplianceCICO ProceduresPerformance IncentivesVehicle MaintenanceSafety TrainingTechnical Installations

Soft Skills

Excellent CommunicationInfluencing SkillsProblem-SolvingTeam CollaborationCustomer Engagement

Tools & Technologies

Microsoft Office SuiteWeb ApplicationsGeneral Office Equipment

Certifications & Qualifications

SafeTech™ CertificationValid State-Issued Driver’s License

Industry Keywords

Retail EnvironmentService CenterAutomotive ExperienceKPINet Promoter ScoreTime to ServeCustomer ConversionQuality InstallationsWarranty IssuesPersonal Protective Equipment

About the role

Key responsibilities & impact

Lead all retail store operations with a focus on quality and service.
Oversee daily store operations, including opening and closing procedures, work order management, CICO procedures, customer service, staffing and scheduling, inventory management, and cash handling.
Drive team performance to meet or exceed KPIs and company goals, including Net Promoter Score, Time to Serve, job completion, customer conversion, quality metrics, and regulatory compliance.
Ensure technicians are SafeTech™ certified and perform quality installations or repairs through training, retraining, and coaching.
Guide and reinforce proper vehicle and equipment maintenance and required recordkeeping.
Collaborate occasionally with marketing associates to ensure materials are properly displayed.
Respond quickly to client complaints and warranty issues.
Perform other duties as assigned.

Requirements

What you’ll need

High School Diploma/GED/Equivalent OR 5-7 years leadership/supervisory experience, preferred.
Valid state-issued driver’s license required.
3+ years of leadership experience with an innovative approach toward incenting performance.
3-5 years of experience in retail or service center environments; automotive experience preferred.
Proficiency with Microsoft Office Suite, web applications, and general office equipment.
Excellent communication skills with the ability to influence, persuade, engage and have crucial conversations with a mobile workforce.
Comfort working outside in a variety of weather conditions.
Present a professional appearance and wear personal protective equipment.
Ability to lift and carry up to 35 lbs. for short periods.
Ability to work at elevated heights.
Ability to remain on your feet for extended periods.
Other qualifications may be required for employment eligibility in accordance with local laws and company policies.

Benefits

Comp & perks

Competitive weekly pay
Bonus opportunities
401(k) plan with company matching
Medical coverage plans
Paid time off (PTO) programs
Company holidays
Paid volunteer days
Up to $5,250 annually in tuition reimbursement
Paid training
Tools and resources needed for success