Store Manager

Safelite

. Lead all retail store operations with a focus on quality and service .

Posted 10/27/2026full-timeWilliamsburg • Virginia • United StatesMid-LevelSenior💰 $80,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in retail store operations, focusing on quality service and team performance to meet KPIs. Proficient in customer service, inventory management, and regulatory compliance within a retail or service center environment.

Highest-signal resume keywords

Leadership ExperienceCustomer Service ExcellenceInventory ManagementKPI AchievementSafeTech™ Certification

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Inventory ManagementCash HandlingWork Order ManagementMicrosoft Office Suite ProficiencyCICO ProceduresQuality MetricsRegulatory CompliancePerformance IncentivesVehicle MaintenanceRetail Operations

Soft Skills

Excellent Communication SkillsTeam Performance ManagementPositive ReinforcementProblem-SolvingInfluencing and Persuading

Tools & Technologies

Web ApplicationsGeneral Office Equipment

Certifications & Qualifications

SafeTech™ CertificationValid State-Issued Driver’s License

Industry Keywords

Retail EnvironmentService Center ExperienceAutomotive ExperienceNet Promoter ScoreTime to ServeJob CompletionCustomer Conversion

About the role

Key responsibilities & impact

Lead all retail store operations with a focus on quality and service
Oversee daily store operations, including opening and closing procedures, work order management, CICO procedures, customer service, staffing and scheduling, inventory management, and cash handling
Drive team performance to meet or exceed KPIs and company goals, including Net Promoter Score, Time to Serve, job completion, customer conversion, quality metrics, and regulatory compliance
Ensure every technician is SafeTech™ certified and that technicians perform quality installs or repairs through training, retraining, and coaching
Provide guidance and positive reinforcement regarding vehicle and equipment maintenance and required recordkeeping
Collaborate occasionally with marketing associates to ensure materials are properly displayed
Respond quickly to client complaints and warranty issues to provide world-class customer service
Perform all other duties as assigned

Requirements

What you’ll need

High School Diploma/GED/Equivalent OR 5-7 years leadership/supervisory experience, preferred
Valid state-issued driver’s license required
3+ years of leadership experience with an innovative approach toward incenting performance
3-5 years of experience in retail or service center environments; automotive experience preferred
Proficiency with Microsoft Office Suite, web applications, and general office equipment
Excellent communication skills with the ability to influence, persuade, engage and have crucial conversations with a mobile workforce
Comfort working outside in a variety of weather conditions
Present a professional appearance and wear personal protective equipment
Ability to lift and carry up to 35 lbs. for short periods
Ability to work at elevated heights
Ability to remain on your feet for extended periods

Benefits

Comp & perks

Competitive weekly pay
Bonus opportunities
401(k) plan with company matching
Medical coverage plans customized to suit your needs
Paid time off (PTO) programs
Company holidays
Paid volunteer days
Up to $5,250 annually in tuition reimbursement
Paid training
All the tools and resources you'll need to be successful
Relocation assistance may be available for qualified candidates, based on business needs and position requirements