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About the role
Key responsibilities & impact- Own account transitions and decommissions end-to-end, from intake through resolution
- Coordinate contracting, implementation, customer success, and finance processes
- Serve as operational lead alongside the account manager
- Capture structured data on account transition and decommission events
- Own contract-to-billing data entry, reconciliation, go-live tracking, billing synchronization, and discrepancy detection
- Attend weekly revenue meetings and resolve operational issues in real time
- Own intake and tracking of contract amendments and expansions
- Manage pilot operations, monitor milestones, flag stalls, and drive timely decisions
- Own post-close handoffs from signed contract to implementation and customer success
- Track and ensure completion of post-close activities
- Identify and eliminate manual, repetitive coordination work
- Design and deploy automated monitoring for milestones, billing dates, and discrepancies
- Build workflows and AI-powered tools to operate proactively at scale
- Identify process breakdowns and build reliable systems across Revenue Operations
Requirements
What you’ll need- Candidates must be located in the United States
- 3–6 years in an operations role with real ownership — Revenue Operations, CS Operations, Implementation, or Commercial Operations in B2B SaaS or healthcare tech
- Demonstrated ability to run complex, cross-functional processes end-to-end and be accountable for outcomes, not just inputs
- Salesforce proficiency; ability to maintain data with discipline and diagnose downstream impact of bad records
- Experience with project or workflow management tools (Monday.com, Asana, or equivalent) for tracking multi-party, multi-step work
- Comfortable operating across Sales, Finance, CS, and Implementation simultaneously
- Experience in senior living, multi-site healthcare, or a comparably complex B2B environment is a meaningful advantage
- Genuine interest in AI and automation, with experience using these tools to improve work
- Ability to communicate proactively and clearly across functions
- Comfortable with ambiguity and prioritizing competing demands
Benefits
Comp & perks- A mission-driven company culture
- Fully remote
- Fully paid employee premiums for Medical, Dental, and Vision
- 401k Program
- Monthly Education, Well-being & WFH stipends
- Non-accrual PTO
- Growth Potential
- Company Retreats
- Medical & Family/Parental Leave