SafelyYou

Consultant

• Manage customer accounts to drive technology adoption, fall prevention culture, fall reduction interventions, renewals, expansions, and advocacy
• Communicate with stakeholders at various levels and serve as the main point of contact between SafelyYou and community locations
• Support communities during pilot periods
• Coordinate and lead weekly fall huddles
• Discuss opt-in and consent strategies
• Create user accounts
• Perform clinical review of fall events
• Provide technical platform support
• Address customer and family questions or concerns and manage objections
• Cultivate community partnerships to drive retention and growth
• Provide onsite community support for training, platform engagement, and improved fall response outcomes
• Develop and refine customer-facing training materials
• Answer questions and troubleshoot technology
• Communicate customer suggestions, system issues, and product-growth opportunities
• Create SafelyYou materials for customer fall programs and marketing support
• Conduct Zoom training for community marketing/sales departments, family information sessions, and staff platform training
• Represent SafelyYou through webinars, conferences, and corporate meetings
• Foster customer accounts for publications, media content, conference co-presenting, testimonials, and case studies
• Represent the voice of the customer in sales-process and product-roadmap improvements
• Collaborate with AI, engineering, sales/marketing, implementation, billing, and operations teams to meet customer and organizational goals

Clinical Consultant

General Counsel

• Serve as the primary legal partner for Sales and Customer Success
• Lead drafting, negotiation, and lifecycle management of commercial agreements, including Master Service Agreements, Order Forms, Change Orders, and Data Processing / Privacy Agreements
• Build and maintain contract playbooks, standard positions, and fallback frameworks
• Support and advise on inbound vendor and partner agreements involving sensitive data processing, AI subprocessors, or third-party integrations
• Design and implement scalable legal processes, templates, and self-service resources
• Own and administer the SpotDraft contract lifecycle management platform, including template management, workflow automation, approval routing, and reporting
• Develop and maintain internal legal guides, FAQs, and training materials
• Track and report on contract pipeline and key legal metrics
• Partner with Product, Engineering, and Regulatory Affairs on AI governance, privacy compliance, and contractual frameworks governing AI use
• Monitor legal and regulatory developments in AI and healthcare data, including HIPAA and emerging AI frameworks
• Triage and resolve legal issues across Sales, Customer Success, Product, Engineering, Marketing, Finance, and People Operations
• Build Legal's credibility and visibility through proactive communication and legal education

Clinical Consultant

Associate General Counsel