Clinical Consultant

SafelyYou

. Manage customer accounts to drive technology adoption, fall prevention culture, fall reduction interventions, renewals, expansions, and advocacy .

Posted 9/25/2026full-timeRemote • United StatesMid-LevelSenior💰 $90,000 - $110,000 per yearWebsite

About the role

Key responsibilities & impact

Manage customer accounts to drive technology adoption, fall prevention culture, fall reduction interventions, renewals, expansions, and advocacy
Communicate with stakeholders at various levels and serve as the main point of contact between SafelyYou and community locations
Support communities during pilot periods
Coordinate and lead weekly fall huddles
Discuss opt-in and consent strategies
Create user accounts
Perform clinical review of fall events
Provide technical platform support
Address customer and family questions or concerns and manage objections
Cultivate community partnerships to drive retention and growth
Provide onsite community support for training, platform engagement, and improved fall response outcomes
Develop and refine customer-facing training materials
Answer questions and troubleshoot technology
Communicate customer suggestions, system issues, and product-growth opportunities
Create SafelyYou materials for customer fall programs and marketing support
Conduct Zoom training for community marketing/sales departments, family information sessions, and staff platform training
Represent SafelyYou through webinars, conferences, and corporate meetings
Foster customer accounts for publications, media content, conference co-presenting, testimonials, and case studies
Represent the voice of the customer in sales-process and product-roadmap improvements
Collaborate with AI, engineering, sales/marketing, implementation, billing, and operations teams to meet customer and organizational goals

Requirements

What you’ll need

Bachelor's or Master's degree
Current licensure as PT, PTA, OT, OTA, LVN, or RN is required
Minimum of 5+ years experience as a Customer Success Manager or equivalent in a healthcare setting, preferably in a healthcare SaaS startup environment
Experience in senior care healthcare environments communicating with various departments and leadership (Memory care, AL/IL, SNF)
Clinical expertise in falls management, root cause analysis, and interventions
High level of accuracy and attention to detail
Ability to present and explain technology to C-Suite, clinical staff, families, and non-technical audiences
Ownership mentality for customer success throughout the lifecycle of assigned accounts
Ability to multitask across accounts, platforms, and departments while handling fast-moving communication and precision follow-up
Calm and professional demeanor under high pressure and multiple competing deadlines
Exceptional active listening and effective communication skills
Proactive issue anticipation and resolution
Strong organizational and problem-solving skills
Ability to manage ambiguity and multiple projects
Willingness to support cross-functionally
Ability to work remotely with minimal disruptions and lead/host customer calls via Zoom
Excellent interpersonal and relationship-building skills
Technology savvy with expertise using G Suite, Office 360, Zoom, HubSpot, Slack, and other online platforms
Willingness to travel up to 25% of the time
Required to provide proof of COVID-19 vaccination

Benefits

Comp & perks

A mission-driven company culture
Fully remote
Competitive salary and benefits
Fully paid employee premiums for Medical, Dental, and Vision
401k Program
Monthly Education, Well-being & WFH stipends
Non-accrual PTO
Growth Potential
Company Retreats
Medical & Family/Parental Leave