Authorization Coordinator

SafeRide Health

. Verify and document health plan travel authorizations .

Posted 9/21/2026full-timeSan Antonio • Texas • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in authorization coordination and logistics management, ensuring compliance with Medicaid NEMT guidelines while providing exceptional service to members and health plans. Strong communication and organizational skills are essential for managing high call volumes and maintaining accurate records.

Highest-signal resume keywords

Authorization CoordinationCustomer Service ExperienceData Entry SkillsProblem-Solving SkillsEmotional Intelligence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Authorization VerificationTravel Logistics ManagementCost TrackingBudgetingTyping Speed of 35 WPMRecord MaintenanceCompliance RequirementsHigh-Volume Call ManagementMultitaskingDocumentation Delivery

Soft Skills

Compassionate CommunicationEmpathyCultural CompetenceOrganizational SkillsCollaboration

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Medicaid NEMT GuidelinesHealth Plan PartnershipsMember SatisfactionService Expense ManagementVulnerable Populations

About the role

Key responsibilities & impact

Verify and document health plan travel authorizations
Request and secure pre-approvals
Confirm authorization details with medical facilities
Provide clear, compassionate communications about authorizations, approved providers, and denials
Deliver timely documentation to members and health plans
Build and maintain positive partnerships with approval teams at each health plan
Maintain accurate, detailed records in alignment with compliance requirements
Meet departmental performance standards while maintaining exceptional service quality and member satisfaction
Adapt to changes in travel schedules and unforeseen circumstances while prioritizing members’ needs
Manage end-to-end travel logistics for members traveling for medical care
Serve as the primary point of contact for members, health plans, and vendors

Requirements

What you’ll need

High school diploma or equivalent
1+ year experience in Authorization coordination or similar logistics-based role
1+ year experience in a high-volume inbound call center or customer service environment
Strong data entry skills
Ability to manage high call volume and multitask in a fast-paced setting
Knowledge of cost tracking, budgeting, or service expense management
Typing speed of at least 35 WPM
Familiarity with Medicaid NEMT guidelines
Strong problem-solving and decision-making skills under pressure
High emotional intelligence and empathy when supporting vulnerable populations
Excellent verbal and written communication across phone, email, and documentation
Ability to work independently and collaboratively with health plans, vendors, and internal teams
Cultural competence and sensitivity in working with diverse populations
Strong organizational skills with ability to meet deadlines consistently

Benefits

Comp & perks

Full-time employment
Hybrid work arrangement