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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in benefits and leave administration, including FMLA, ADA accommodations, and workers' compensation management. Proven ability to manage complex cases, communicate effectively with stakeholders, and ensure compliance with applicable regulations.
Highest-signal resume keywords
Benefits AdministrationFMLA Case ManagementWorkers' Compensation CoordinationADP Workforce NowPHR or SHRM-CP Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Benefits AdministrationFMLA ManagementWorkers' Compensation CoordinationLeave Program ManagementOpen Enrollment AdministrationCOBRA ComplianceHIPAA Privacy KnowledgeCase ManagementDocumentation ManagementMulti-State Workforce Support
Soft Skills
Excellent CommunicationStrong JudgmentOrganizational SkillsAttention to DetailCompassionate Explanation
Tools & Technologies
ADP Workforce NowBenefits Management SystemsPayroll SystemsVendor Coordination ToolsReporting Tools
Certifications & Qualifications
PHRSHRM-CPCEBS
Industry Keywords
Benefits ProgramsLeave ProgramsFMLAADAWorkers' CompensationState Leave RequirementsEmployee Assistance Programs401(k) AdministrationWellness ProgramsClaims Coordination
About the role
Key responsibilities & impact- Independently manage the day-to-day administration of SAFY’s benefits and leave programs
- Administer medical, dental, vision, life, disability, HSA/FSA, wellness, EAP, and 401(k) programs
- Manage FMLA and other federal, state, and SAFY leave programs from eligibility through return to work and case closure
- Manage workers’ compensation/BWC matters, including claims coordination, documentation, wage and payroll information, work restrictions, return-to-work follow-up, and communication with employees, managers, and third-party partners
- Manage unemployment claims, including gathering documentation, preparing agency responses, coordinating with internal partners, and participating in hearings as needed
- Coordinate the ADA accommodation process, gathering documentation and communicating with employees and managers
- Lead annual open enrollment administration, including communications, system setup, vendor coordination, reporting, and audits
- Serve as a trusted resource to employees and managers by providing guidance, deadlines, and next steps
- Partner with brokers, carriers, ADP, payroll, retirement vendors, and third-party administrators to resolve issues
- Partner with the CHRO during benefit renewals and plan reviews by analyzing plan information, preparing comparisons, evaluating impacts, and supporting approved plan changes
- Maintain and audit benefits and leave records and identify process and employee-experience improvements
Requirements
What you’ll need- Bachelor’s degree in human resources, business, or a related field, or an equivalent combination of education and relevant experience
- 5+ years of progressively responsible benefits and leave administration experience
- Experience with FMLA and accommodation case management
- Experience administering or coordinating workers’ compensation/BWC claims and return-to-work matters
- Working knowledge of benefits administration, COBRA, HIPAA privacy, FMLA, ADA accommodations, workers’ compensation, and applicable state leave requirements
- Strong judgment and ability to independently manage cases and projects while recognizing when escalation is needed
- Excellent communication, organization, follow-through, and attention to detail
- Ability to explain complicated information clearly and compassionately while maintaining confidentiality
- Experience supporting a multi-state workforce is a plus
- Experience with ADP Workforce Now is preferred
- Experience with benefit renewals and open enrollment is a plus
- PHR, SHRM-CP, CEBS, or benefits/leave credential is a plus; SHRM-CP or PHR preferred
- Acceptable driving record and auto insurance to meet travel requirements
- Ability to work flexible hours daily/weekly to fulfill position responsibilities
