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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in nonprofit program management, including budget oversight, staff supervision, and program evaluation. Proficient in developing culturally competent programming and ensuring compliance with relevant standards while fostering community partnerships.
Highest-signal resume keywords
Nonprofit Program ManagementBudget ManagementData Tracking And ReportingLeadership And SupervisionCultural Competency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Program EvaluationBudget OversightData TrackingPerformance MonitoringStaff TrainingFood SafetyCustomer ServiceEvent CoordinationGrant ManagementProgram Management Systems
Soft Skills
LeadershipCommunicationOrganizational SkillsInterpersonal SkillsCommitment To Diversity
Tools & Technologies
Microsoft OfficeData Collection ToolsProgram Management Software
Certifications & Qualifications
NYC Food Handler’s License
Industry Keywords
Nonprofit OperationsNYC Department For The AgingLGBTQ+ CommunitiesBIPOC CommunitiesCultural Responsiveness
About the role
Key responsibilities & impact- Oversee all daily operations at SAGE Center Harlem, including congregate meals, food pantry, and program delivery
- Develop and maintain operational schedules and improve workflows
- Supervise Program Coordinators, staff, consultants, and volunteers
- Plan and evaluate programming and center operations with staff
- Coordinate health, wellness, arts, education, and social programming
- Ensure execution of in-person and virtual events
- Track program logistics, attendance, and outcomes
- Gather participant and staff feedback to improve programming
- Review and optimize meal program schedules and food pantry operations
- Ensure timely and safe food distribution
- Develop and implement staff training on food safety and customer service
- Ensure compliance with NYC Department for the Aging standards
- Conduct staff check-ins, supervision, and performance evaluations
- Develop staff training and professional development plans
- Execute outreach strategies across digital, print, and community channels
- Build partnerships with community organizations and expand programming
- Assess programs for service gaps and cultural responsiveness
- Design culturally competent programming and ensure language access and inclusivity
- Oversee data collection, tracking, reporting, contract and funder reports
- Monitor program outcomes and performance metrics
- Manage the center budget and grant funding
- Monitor expenditures and collaborate on funding opportunities
- Serve as liaison to the participant Advisory Council
- Partner with Care Management, Communications, and other Center Directors
- Support SAGE’s participation in Pride Month events
- Perform other responsibilities and duties as assigned
Requirements
What you’ll need- Bachelor’s degree with 4+ years of nonprofit program management experience, including supervision, or equivalent combination of education and experience
- Experience managing budgets, grants, and program deliverables
- Strong data tracking, reporting, and performance monitoring experience
- Knowledge of nonprofit operations and program management systems
- Ability to manage multiple priorities and meet deadlines
- Excellent leadership, communication, and organizational skills
- Strong interpersonal skills and ability to work with diverse communities
- Commitment to diversity, equity, and inclusion
- Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- NYC Food Handler’s License or ability to obtain early in employment
- Experience working with LGBTQ+ and/or BIPOC communities preferred
- Familiarity with NYC Department for the Aging (DFTA) guidelines preferred
- Bilingual (English/Spanish) strongly preferred
- Some evenings, weekends, holidays, and occasional travel required
Benefits
Comp & perks- Two medical insurance plan options with a generous HRA contribution and premium subsidies
- Annually funded HRA of up to $5k for gender affirming care not covered by medical insurance
- Dental and Vision insurance with premium subsidies
- Safe harbor 401(k) plan with a match from SAGE of up to 5%
- Generous PTO and office closures for holidays
- 100% SAGE-paid family and medical leave for up to 12 weeks
- 8 weeks of Sabbatical leave after seven years of employment
- 100% SAGE-paid disability and life insurance
- Opportunity to elect additional life insurance coverage for the employee and dependents
- Medical and dependent care FSA and transit pre-tax benefits
- Employee Assistance Program (EAP) with free and confidential support from licensed counselors
- A really terrific team
- Opportunity to help make a positive impact on SAGE staff and culture
- Chance to support the LGBTQ+ community and be part of an organization doing vital work
