Sagility

Customer Support

• Answer inbound calls from members, physicians’ offices, and healthcare partners regarding prescription medication benefits and coverage
• Verify member eligibility and determine medication coverage under applicable healthcare plans
• Explain medication coverage options and prior authorization requirements
• Provide updates on prior authorization requests and coordinate with appropriate departments
• Review medication inquiries, documentation, and requests for additional information
• Contact healthcare providers to obtain necessary information and support timely resolution
• Accurately document interactions, update records, and enter information into multiple systems
• Deliver professional, compassionate, and accurate customer service while meeting quality and performance expectations

Explore Customer Service Representative – Healthcare at Sagility. Review requirements and application details.

Customer Service Representative – Healthcare

• Answer inbound calls from members, physicians' offices, and healthcare partners regarding prescription medication benefits and coverage
• Verify member eligibility and determine medication coverage under applicable healthcare plans
• Explain medication coverage options and prior authorization requirements
• Provide updates on prior authorization requests and coordinate with appropriate departments
• Review medication inquiries, documentation, and requests for additional information
• Contact healthcare providers to obtain necessary information and support timely resolution
• Accurately document interactions, update records, and enter information into multiple systems
• Deliver professional, compassionate, and accurate customer service while meeting quality and performance expectations
• Use BHIVE to support remote collaboration, communication, productivity, and time tracking

Explore Customer Service Representative, Healthcare at Sagility. Review requirements and application details.

Open roles

Customer Service Representative – Healthcare

Customer Service Representative, Healthcare