Manager – Quality and Medical Records

Saginaw County Community Mental Health Authority

. Provides strategic leadership, departmental oversight, and direction for the Quality and Medical Records Departments .

Posted 10/10/2026full-timeSaginaw • Michigan • United StatesSeniorLead💰 $82,899 - $107,372 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Quality Management, Data Analytics, and Medical Records Administration, with a strong focus on compliance with federal and state regulations. Proven ability to lead cross-functional teams and manage complex projects in a healthcare environment.

Highest-signal resume keywords

Quality ManagementData AnalyticsRegulatory ReportingCross-Functional Team LeadershipMicrosoft Excel

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality ImprovementData GovernanceQuality AnalyticsProcess ImprovementProject ManagementKPI DevelopmentOperational StandardsDocumentation StandardsMedical Records AdministrationCompliance Standards

Soft Skills

Verbal CommunicationWritten CommunicationSupervisory SkillsJudgmentCollaboration

Tools & Technologies

Power BISSRSExcel Pivot TablesEMR Systems

Industry Keywords

HIPAA42 CFR Part 2Michigan Mental Health CodeHealthcare AdministrationBehavioral Health

About the role

Key responsibilities & impact

Provides strategic leadership, departmental oversight, and direction for the Quality and Medical Records Departments
Ensures compliance with federal and state regulations, accreditation standards, and statewide reporting requirements
Develops departmental strategy, goals, KPIs, operational standards, policies, procedures, workflows, and documentation standards
Leads quality improvement projects and oversees the Quality Improvement Program
Oversees the Annual Quality Report & Plan and critical incident reporting to MSHN and MDHHS
Chairs and directs the Quality Governance Council
Oversees customer satisfaction survey design, distribution, analysis, and reporting
Reviews quality submissions before executive approval
Oversees medical records operations, release of information, record maintenance, archiving, confidentiality, audits, and corrective actions
Ensures adherence to HIPAA, 42 CFR Part 2, Michigan Mental Health Code, and SCCMHA policies
Serves as senior BI leader for data integrity, reporting standards, and enterprise reporting
Assists with Power BI dashboards, SSRS reports, pivot tables, and the BI Report Dictionary
Provides high-level data analysis and executive-level briefings to leadership, Board committees, and external partners
Leads agency-wide process improvement using Rapid Cycle Quality Improvement methodologies
Develops and delivers training on quality improvement, data reporting, and compliance
Oversees implementation of quality reporting requirements and EMR updates
Leads cross-departmental process redesign and collaborates with Compliance, IT, BI, Clinical, and Administrative teams
Represents SCCMHA on regional and statewide committees, workgroups, and accreditation activities
Reports to the Chief Information Officer/Chief Quality and Compliance Officer
Supervises the Quality Projects & Reporting Coordinator, Quality Improvement Program Coordinator, Quality Projects & Reporting Specialist, and Typist Clerk – Medical Records
May commute to other SCCMHA facilities, business partners, and vendor locations
Presents reports, facilitates meetings, creates agendas, maintains minutes, and performs project management tasks

Requirements

What you’ll need

Bachelor’s degree in business administration, Applied Science, Healthcare Administration, or another closely related field
Master’s degree preferred in Business Administration, Health Administration, Quality Management, Data Analytics, or related field
Seven (7) years of progressive experience in quality management, data analytics, medical records administration, or related fields
Three (3) years of supervisory or managerial experience
Demonstrated experience leading enterprise-level projects, regulatory reporting, and cross-functional teams
Experience leading cross-functional teams in a regulated healthcare or behavioral health environment preferred
Valid Michigan Driver’s license with good driving record
Expert competency in Microsoft Excel
Competency with data visualization related to process improvements
Knowledge of mental health services
Advanced proficiency in data governance, reporting architecture, and quality analytics
Ability to supervise staff, balance priorities, and manage departmental responsibilities
Ability to manage complex projects with minimal oversight
Ability to maintain strict confidentiality and exercise mature judgment
Ability to exercise independent judgment in high-risk compliance and confidentiality matters
Professional-level verbal and written communication skills
Ability to present to executive and public audiences
Ability to lift boxes and equipment weighing up to 30 pounds and perform extended periods of walking, standing, sitting, bending, stooping, and climbing
Ability to work varied and extra hours and respond to urgent issues outside standard business hours when required

Benefits

Comp & perks

Professional development activities, trainings, conferences, seminars, workshops, and community events
Required and ongoing training to maintain or upgrade job-related knowledge and professional proficiency
Opportunity to attend meetings remotely
Personal automobile mileage/use for agency business implied by occasional offsite travel requirement