Customer Success Manager

Sago

. Lead the delivery of Insights Communities while building strong, consultative relationships with clients .

Posted 10/10/2026full-timeRemote • CanadaMid-LevelSenior💰 CA$90,000 - CA$100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong client-facing experience in managing Insights Communities, ensuring exceptional member engagement and delivering actionable insights. Proficient in project management, data analysis, and utilizing tools to meet client expectations and business goals.

Highest-signal resume keywords

Client-Facing ExperienceProject ManagementData AnalysisAdvanced MS Office SkillsResearch Design

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisResearch DesignMulti-Mode MethodologyReportingIncentive ManagementCommunity ManagementProgram MonitoringEngagement ActivitiesSOP ComplianceTimely Deliverables

Soft Skills

Customer ServiceTime ManagementConsultative SkillsCollaborationProblem Solving

Tools & Technologies

DIY Survey ToolsAlidaSago SystemsMS Office

Certifications & Qualifications

Bachelor’s Degree or Equivalent

Industry Keywords

Insights CommunitiesMarket ResearchClient EngagementVendor ManagementInternational Data Collection

About the role

Key responsibilities & impact

Lead the delivery of Insights Communities while building strong, consultative relationships with clients
Ensure each program meets business goals and delivers an exceptional member experience and insights
Manage community setup, recruitment, engagement, incentive management, renewal, and overall health
Collaborate with sales to understand client needs and provide proactive, tailored recommendations
Design creative solutions using available tools and processes to exceed client expectations
Serve as the primary contact for clients, internal teams, and external vendors
Lead client calls and strategize on activities to keep the community engaged
Manage vendors and partners to ensure projects stay on schedule and within budget
Ensure timely completion of deliverables, including invoicing deadlines
Monitor program elements, anticipate and resolve potential problems
Work within Sago systems throughout the project life cycle
Provide clients with timely updates on community status
Support programming, data processing, insights, and reporting teams
Validate and prepare datasets, reports, engagement activities/calendars, community communications, and incentive management
Meet client timelines and quality expectations efficiently while maintaining project margins
Work according to company SOPs
Perform other duties as assigned

Requirements

What you’ll need

Technical orientation, logical thinking, analytical and solution-oriented mind
Customer service, multi-tasking, and time management skills
Quickly adopts to changes and new processes
Superior communication and consultative skills
Focus on quality and attention to detail
High work ethic and team player attitude
Client Focus
Effective communication skills – written and oral
Collaboration and Teamwork
Ability to multi-task and flexibility
Decision Making and Problem Solving
Fluent in English (written and oral)
Bachelor’s Degree or equivalent
Must have 3-4 years of client-facing experience in a market research environment and Insight Communities
Experience with research design, reporting, data analysis, international data collection, multi-mode methodology, is a plus
Advanced MS Office skills (Excel, Word, PowerPoint) required
Experience in DIY survey tools (e.g. Alida) is a plus