Customer Success Manager – Compliance

SAI360

. Manage assigned customer relationships and ensure the highest level of service .

Posted 9/17/2026full-timeRemote • United StatesMid-LevelSenior💰 $90,000 - $105,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer relationship management and engagement, with a strong focus on Ethics & Compliance program strategies and solutions. Proficient in utilizing CRM tools and fostering cross-functional collaboration to drive customer success and satisfaction.

Highest-signal resume keywords

Customer Relationship ManagementEthics & Compliance KnowledgeSalesforce ProficiencyAccount Management SkillsInterpersonal Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

SQL QueriesPower BIBusiness EthicsGovernance, Risk, and ComplianceConsultative Selling

Soft Skills

Strategic ThinkingCustomer-Centric MindsetPositive AttitudeSelf-StarterStrong Initiative

Tools & Technologies

Microsoft 365SalesforceZendeskMicrosoft TeamsZoom

Industry Keywords

Customer SuccessConsultative Customer-Facing RoleSaaSOperational ReviewsProgram Utilization

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Manage assigned customer relationships and ensure the highest level of service
Drive adoption, engagement, and satisfaction with SAI360 products and services through proactive customer engagement and structured touchpoints
Become an expert in SAI360 products and educate customers on product capabilities, benefits, and best practices
Develop and maintain cross-functional relationships within SAI360, with partners, and with other key stakeholders
Understand customer Ethics & Compliance business requirements and recommend continual program improvements
Serve as the primary point of contact for service delivery and customer training
Liaise between customers and internal departments for issue resolution and escalation management
Assist customers with Ethics & Compliance program strategies, curriculum development, communications, and implementation plans
Manage customer programs through ongoing collaboration and operational reviews
Ensure proper onboarding, delivery, adoption, and utilization of purchased products and services
Champion customer requests and advocate for customer priorities in product and service planning
Build long-term customer relationships through strategic communication and issue resolution
Track and report customer initiatives in Salesforce and monitor program utilization
Coordinate with internal teams to deliver customer solutions according to agreed scope and timelines
Partner with Account Managers to support renewals and identify upsell and cross-sell opportunities
Participate in ongoing customer operational reviews
Help retain and support at-risk customer accounts
Travel to priority customer locations for relationship building, gap analyses, program usage reviews, and value-focused discussions, approximately 10% travel
Complete additional projects and responsibilities as assigned

Requirements

What you’ll need

A degree from an accredited four-year college or university is strongly preferred but not required
5+ years of experience in a consultative customer-facing role, preferably within technology or SaaS organizations
Knowledge or general understanding of Business Ethics and/or Governance, Risk, and Compliance (GRC) challenges and solutions within corporate environments
Experience working with Microsoft 365, Salesforce or other CRM platforms, Zendesk, and remote meeting tools such as Microsoft Teams and Zoom
Technical knowledge of SQL queries and Power BI is beneficial but not required
Excellent interpersonal, written, and verbal communication skills
Ability to present solutions and influence stakeholders with professionalism and credibility
Ability to work independently and collaboratively within a remote work environment
Proven ability to develop strong internal and external relationships that support seamless customer delivery
Customer-centric mindset with a strong commitment to customer success
Strategic thinker with strong account management skills
Positive attitude with a passion for innovation and continuous improvement
Self-starter with strong initiative, ownership, and accountability

Benefits

Comp & perks

PTO leave
Quarterly wellness days
EAP program
Healthcare benefits
Bonus incentives
401(k) match
Pet insurance
FSA account
Remote-first hiring strategy