Field Force Technical Support Engineer

SAIC Motor

. Conduct technical service visits at dealerships and service partners within the assigned territory.

Posted 9/17/2026full-timeNeu-Isenburg • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in technical field service and after-sales support, with a strong focus on installation, diagnosis, repair, and preventive maintenance of vehicles. Possesses excellent communication skills in both German and English, ensuring effective collaboration with customers and service partners.

Highest-signal resume keywords

Technical Field Service ExperienceInstallation And CommissioningFault Analysis And ResolutionCustomer Service OrientationMS Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

InstallationCommissioningDiagnosisRepairPreventive MaintenanceTechnical Fault AnalysisDocumentationService ReportingSpare Parts ManagementService Management Software

Soft Skills

Excellent Communication SkillsTeam PlayerCustomer OrientationSolution-Oriented ApproachHigh Sense Of Responsibility

Tools & Technologies

Diagnostic SystemsService Management Software

Industry Keywords

Automotive IndustryCommercial Vehicle IndustryAfter-Sales ServiceTechnical ServiceCustomer Feedback

About the role

Key responsibilities & impact

Conduct technical service visits at dealerships and service partners within the assigned territory.
Install, commission, diagnose, maintain, and repair vehicles and technical equipment on site.
Independently analyze and resolve technical faults and carry out preventive maintenance measures.
Support service partners with complex technical issues and escalate challenging cases to the relevant specialist departments.
Provide technical advice and support to dealers and customers, explaining technical matters clearly and understandably.
Prepare and maintain service reports, timesheets, and documentation of spare parts usage.
Ensure high service quality and customer satisfaction.
Collaborate with Aftersales, Quality, Engineering, and Warranty Management.
Gather and communicate customer feedback, identify opportunities for improvement, and anticipate future service requirements.
Support after-sales projects.
Act as a substitute for other team members.

Requirements

What you’ll need

At least five years of professional experience in technical field service, after-sales service, or maintenance—ideally in the automotive or commercial vehicle industry.
Sound knowledge of the installation, commissioning, diagnosis, repair, and preventive maintenance of technical systems or vehicles.
Strong systematic fault-analysis skills and the ability to independently resolve technical issues.
Experience working professionally with customers and service partners, with confidence in communicating technical information.
Structured and accurate documentation of service visits, working hours, and spare parts usage.
Strong service and customer orientation, a high sense of responsibility, and an independent, solution-oriented approach to work.
Team player with excellent communication skills and a high willingness to travel within the assigned territory.
Proficiency in standard MS Office applications; experience with diagnostic systems and service management software is an advantage.
Very good German and good written and spoken English.

Benefits

Comp & perks

Long-term opportunities for personal and professional development in an internationally growing company.
A varied and responsible role in a dynamic working environment.
A permanent employment contract with an attractive salary package.
Flexible working hours and the option to work remotely.
A collaborative team and an open, appreciative company culture.
A healthy work-life balance through additional bridge days and participation in the QualiTrain program.