Application Support Analyst

SAIC

. Assist in the administration and maintenance of SharePoint Online and/or SharePoint On-Premises environments .

Posted 10/27/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in SharePoint administration, including site management, permissions troubleshooting, and user support. Proficient in Microsoft 365 applications and capable of creating documentation and training materials for end users.

Highest-signal resume keywords

SharePoint AdministrationMicrosoft 365 ApplicationsTroubleshooting PermissionsUser Account ManagementPower Automate

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SharePoint OnlineSharePoint On-PremisesWindows TroubleshootingOneDrive IssuesActive DirectoryAzure Active DirectorySharePoint Migration ToolsDocument ManagementCaseware IDEAJIRA/Confluence

Soft Skills

Problem-SolvingCommunicationCustomer Service

Tools & Technologies

Microsoft TeamsMicrosoft OutlookPower AppsShareGateSPMT

Certifications & Qualifications

MS-900MS-700MS-300

Industry Keywords

Permission InheritanceAccess Control ListsFast-Paced EnvironmentHelpdesk SupportIT Support

Tech Stack

Tools & technologies

Azure

About the role

Key responsibilities & impact

Assist in the administration and maintenance of SharePoint Online and/or SharePoint On-Premises environments
Create and manage SharePoint sites, libraries, lists, and permissions
Troubleshoot and resolve Windows and OneDrive issues
Investigate and correct permission misconfigurations at the site, library, folder, and file level
Provide customer service to identify and resolve access-related and general SharePoint issues
Learn and utilize legacy applications including Document Management (DM)
Serve as a point of contact for support requests
Assist with user account management, access control, and security group assignments
Help monitor system performance, storage, and usage reports
Create and maintain documentation, guides, and training materials for end users
Collaborate with IT team members on Microsoft 365 integrations including Teams, OneDrive, and Power Automate
Participate in testing updates, patches, and new features before deployment
Escalate complex issues to senior administrators
Follow up with end users after issue resolution to ensure satisfaction and confirm problems are fully addressed

Requirements

What you’ll need

BS Degree or 4 years of equivalent work experience
2 years of experience with SharePoint administration or a similar role
Ability to obtain and maintain a public trust requiring U.S. Citizenship
Ability to thrive and accomplish tasks in a fast-paced environment with minimal supervision
Capability to rapidly learn new applications to support them as needed
Demonstrated ability to troubleshoot SharePoint folder and file permission issues, including understanding of permission inheritance, sharing settings, and access control lists
Familiarity with Microsoft 365 applications (Teams, OneDrive, Outlook)
Basic knowledge of user permissions and Active Directory / Azure Active Directory
Past hands-on experience with applications such as Caseware IDEA and JIRA/Confluence
Additional knowledge or familiarity with SAS, Nviivo, Rstudio, or Rumba
Strong problem-solving and communication skills
Microsoft certifications (e.g., MS-900, MS-700, or MS-300) preferred
Experience with Power Automate or Power Apps preferred
Experience with SharePoint migration tools (e.g., ShareGate, SPMT) preferred
Prior experience in a helpdesk or IT support role with a customer-facing focus preferred