SAIC

Security Engineer

• Administer, install, configure, and maintain Splunk cloud, on-premises, and other SIEM/log management tools
• Develop, audit, and optimize correlation rules and collaborate with ESOC to create detections
• Build and maintain dashboards, reports, alerts, and visualizations
• Create and optimize SPL queries and manage knowledge objects
• Onboard and manage data sources including syslog, HEC, forwarders, and APIs
• Manage deployment servers and forwarders
• Maintain inputs, reporting, and alerting across Azure and AWS environments
• Improve system performance and propose platform enhancements
• Develop scripts and integrations using Python, Bash, and PowerShell
• Use workflow automation tools with ServiceNow and other security/infrastructure platforms
• Use regex for parsing, extraction, and automation
• Document data-ingestion procedures and maintain access controls for compliance
• Create configuration standards, policies, and procedures
• Develop program metrics to measure monitoring effectiveness
• Resolve incidents and issues and integrate changes through change-management processes
• Train and mentor ESOC members on SIEM capabilities and best practices
• Interface with analysts and business stakeholders to ensure tools, dashboards, and applications meet requirements
• Communicate with teams and clients
• Work across Linux and Windows platforms
• Apply networking, workflow, and IT-reporting knowledge

Cybersecurity Specialist, Splunk Engineer

Database Administrator

• Lead the architecture, design, and implementation of scalable, secure, high-performing enterprise database solutions in a cloud environment
• Serve as the technical OCI DBA expert in PL/SQL development
• Design and implement integration and database architectures using OCI and Oracle Database for multi-cloud applications
• Design, develop, and optimize PL/SQL packages, procedures, and workflows
• Conduct proactive database performance tuning, query optimization, and capacity planning
• Collaborate with established teams to design and implement solutions for Oracle SCM modules, ensuring data consistency
• Apply database and integration security, authentication, and encryption best practices in compliance with Department of Defense standards
• Troubleshoot and resolve complex integration and database issues across OCI, OIC, and on-premises environments
• Collaborate with customers on root cause analysis and corrective actions
• Mentor developers and integration teams and provide technical direction
• Maintain architectural diagrams, technical documentation, and design standards

Oracle Database Architect

Communications

• Support NASA’s Moon Base program by providing technical support for exploration systems
• Assure communications and tracking Moon Base design, hazards, proposed operations, and verifications comply with applicable Safety and Mission Assurance requirements
• Review and comment on Safety Data Packages, hazard reports and analyses, integrated hazard reports, non-compliance reports, and other safety data deliverables
• Provide technical expertise to SRRs, PDRs, CDRs, TIMs, and critical contingency EVA pre-failure analyses
• Perform technical and requirements compliance assessments of development products and special risk assessments
• Evaluate end-to-end link robustness across emerging Moon Base communications architectures
• Ensure tracking and navigation systems meet safety-critical accuracy, redundancy, and fault-tolerance requirements
• Collaborate with systems engineering, mission operations, and network providers to assess risks and verify mitigations
• Review test plans, verification reports, and requirements for compliance with NASA safety, reliability, and standards
• Support anomaly resolution, root cause analysis, and corrective action development for communications and tracking failures
• Monitor communications and tracking hardware for degraded performance or reliability concerns
• Review reliability predictions, hazard analyses, safety assessments, and verification matrices

Moon Base Communications and Tracking Engineer – Safety and Reliability

Operator

• Answer incoming calls and redirect calls to the appropriate DOT department using the Switchboard Directory and other DOT resources
• Research the DOT intranet and/or internet to assist callers with information
• Record calls daily in a spreadsheet
• Research, collect, and verify Switchboard Directory information for customers and DOT personnel
• Maintain the Switchboard Directory, including phone numbers, email addresses, and websites
• Train new staff

Switchboard Operator

Agent

• Provide frontline technical support to local and remote users via calls, chat, and email
• Analyze and diagnose issues using technical skills, historical records, knowledgebase, and available tools
• Support commercial and customer-specific applications and software
• Support operating systems and internet browser issues
• Support desktops, laptops, mobile devices, printers, scanners, and other hardware
• Assist with account credentialing, password resets, and account unlocks
• Assist with hardware and software setup, installation, and configuration
• Diagnose, isolate, and resolve wired and wireless network connection issues
• Resolve most requests independently using established procedures, knowledgebase, and support tools
• Create, work, and update tickets in ITSM incident tracking systems
• Escalate end-user-impacting issues according to established protocols
• Support SLAs, XLAs, OLAs, KPIs, and Baselines
• Communicate real-time coverage needs and availability or gaps to leadership
• Follow client-specific and SAIC cybersecurity protocols, security standards, and operational policies
• Manage workflow and productivity across multiple assignments, systems, and customer interactions
• Document and transition open tickets and active issues during shift handoffs
• Manage outage notifications and engage on-call support for after-hours incidents
• Participate in cross-training, performance reviews, counseling sessions, and development opportunities
• Contribute to knowledge articles and operational procedures
• Communicate with team members, departments, and customers to ensure satisfactory support
• Maintain quality standards for Service Desk interactions
• Responsibilities may vary by program assignment and client requirements

Extended Weekend Service Agent

Customer Support

• Provide day-to-day technical support for Citrix Virtual Desktops and Apps and/or Omnissa Horizon 8
• Troubleshoot VDI access, virtual desktop sessions, published applications, user profiles, performance, connectivity, authentication, and peripheral-device issues
• Support end users with Windows 11 operating system issues, Microsoft 365 applications, and Microsoft Teams
• Receive, document, prioritize, update, and close incident and service-request tickets using ServiceNow
• Maintain complete ServiceNow ticket notes, including troubleshooting, customer communications, escalation details, workarounds, and final resolution
• Escalate complex technical issues to infrastructure, engineering, cybersecurity, or customer teams and coordinate through resolution
• Support user access, account-related troubleshooting, and routine operational activities
• Document recurring issues, known errors, troubleshooting procedures, and knowledge-base content
• Work with customer personnel, service desk staff, system administrators, and engineering teams in a mission-focused environment

Virtual Desktop Infrastructure (VDI) Support Specialist

Systems Engineer

• Manage day-to-day planning, scheduling, prioritizing, tracking, and reporting for mission-critical software development projects using Java and cloud technologies
• Coordinate project delivery and manage dependencies with other project teams
• Lead remote software development teams
• Facilitate critical stakeholder conversations, including shifting or competing priorities, conflict resolution, and de-escalation
• Use SELC and prepare associated documentation, including project plans, charters, business cases, requirements documents, test plans, and reports
• Work in Agile software development environments
• Define, analyze, and document requirements and user stories with business and solution resources
• Gather requirements from senior executives, clients, and business analysts
• Translate technical and functional requirements into documentation for project management and development teams
• Manage and implement business processes in data-centric, mission-critical environments
• Contribute to project scoping, requirement assessment, best practices, application design and development, and process methodologies
• Oversee work milestones end to end, including coordinating and writing technical documents and business process flows

Systems Engineer – Project Manager

Program Manager

• Serve as a Program Management Office (PMO) representative for multi-tenant contracts, including IAC MAC, PRISM and future AEIS contract vehicles
• Assist Program Managers with documenting program risks and issues and follow through to resolution
• Help Program Managers monitor portfolio performance, including budgets, timelines, and deliverables, and manage deviations or adjustments
• Develop, track, and manage Contract Data Requirements Lists (CDRLs) to ensure timely and accurate delivery of contractually required data and documentation
• Assist the procurement team with goods and services required for project execution, including equipment, materials, and subcontracted work
• Collaborate with Project Managers and gather monthly status updates to prepare the Monthly Status Report (MSR)
• Proof, review, and submit TARs and Trip Reports from SAIC and subcontractor travelers
• Assist with onboarding activities
• Maintain organized and up-to-date project files and documentation on the S2A SharePoint site

Senior Program Analyst

Business Intelligence Developer

• Design, develop, and maintain interactive dashboards and reports using Tableau and Microsoft Power BI
• Translate complex business requirements into clear, intuitive, and performant visualizations
• Build operational, tactical, and executive reporting for program health, KPI tracking, performance trends, and compliance monitoring
• Develop drill-down and self-service reporting capabilities
• Create and maintain calculated fields, measures, KPIs, and business logic
• Develop high-volume transactional reports with data export capabilities
• Optimize dashboards for performance, scalability, and usability
• Connect to and model data from relational databases, cloud data warehouses, flat files, and APIs
• Build and maintain semantic data models, published data sources, and reusable datasets
• Write and optimize SQL queries for extraction, transformation, and validation
• Collaborate with data engineering teams on pipelines, reporting views, aggregations, and data quality
• Support data governance through documentation of definitions, lineage, and refresh schedules
• Deploy, configure, and administer Tableau Server, including high-availability environments
• Administer Power BI Service workspaces, capacities, and gateways
• Manage accounts, roles, permissions, and content governance across both platforms
• Monitor platform performance, refresh schedules, and troubleshoot issues
• Support upgrades, patching, and licensing management
• Implement Row-Level Security across Tableau and Power BI
• Embed Tableau dashboards using Connected Apps with JWT-based SSO
• Support enterprise authentication integrations and federal security compliance, including FedRAMP and agency ATO requirements
• Coordinate with portal and application development teams on embedding API implementation
• Work within AWS GovCloud and/or Microsoft Azure environments
• Support analytics workloads on Databricks, including Delta Lake consumption and pipeline coordination
• Support infrastructure setup and deployment using Terraform and GitLab
• Gather and refine reporting requirements with business stakeholders
• Participate in Agile ceremonies, dashboard reviews, and user acceptance testing
• Produce technical documentation, data dictionaries, dashboard specifications, and user guides
• Train and support end users and report consumers

BI Developer, Tableau, Power BI

Principal

• Manage contracts and proposals in support of SAIC's Army Navy Business Group
• Prepare, negotiate, accept, and manage government contracts in accordance with company policies, legal requirements, and customer specifications
• Partner with business development and government customers to shape, influence, and navigate complex regulatory environments, including FFP EO and RFO frameworks
• Synthesize complex legal and contractual topics and resolve highly complex issues through creative solutions and negotiating strategies
• Evaluate proposal changes, brief program teams on contractual baselines, and deliver risk analyses to leadership
• Review contractual documents for adherence to company policy, government specifications, requirements, and master agreements
• Advise program management on contractual rights and obligations and interpret terms and conditions
• Represent the organization as a prime contact on contracts or projects
• Coordinate with senior internal and external personnel across organizations
• Develop innovative solutions to complex problems consistent with organizational objectives
• Support commercial work and complex Firm Fixed Price defined delivery efforts
• Prepare, negotiate, and administer Cost Reimbursable, Time and Materials, Firm Fixed Price, and multiple Task Order contracts
• Prepare, negotiate, and administer teaming agreements and proprietary information agreements
• Collect and submit data for regulatory reporting
• Develop and manage OCI Plans
• Mentor contract team members

Senior Principal, Contracts

• Support the US Space Force, Space Systems Command, in operational maintenance and sustainment of ground-based radars
• Plan, develop, and deliver UEWR radar hardware and software modifications in response to engineering change requests and system deficiency reports
• Ensure logical and systematic conversion of product requirements into total systems solutions within technical, schedule, and cost constraints
• Perform functional analysis, timeline analysis, detailed trade studies, requirements allocation, and interface definition studies
• Translate customer and operational requirements into system hardware and software engineering specifications
• Provide detailed information on selection, implementation techniques, and tools for efficient solutions meeting business needs and future capacity or capability requirements
• Manage large Agile or DevSecOps teams and projects, including cost estimating, risk management, schedule development, and execution
• Design, develop, deliver, and deploy engineered solutions following DoD life-cycle engineering processes and/or best practices
• Support delivery of new capabilities to UEWR operational sites

Principal Systems Engineer

Procurement

• Verify and process purchase requests as tasked by client procurement staff
• Review vendor proposals to ensure they meet program needs and requirements
• Confirm vendor invoices accurately match purchase orders
• Verify that hardware and software purchases are received in good working condition
• Provide program support as directed by client management staff
• Perform inventory management for hardware, software, and related assets
• Conduct purchase agreement research and market price comparisons
• Draft Statements of Work (SOWs) for procurement actions
• Prepare Brand Name and Limited Source Justifications
• Respond to Contractor Performance Assessment Reports (CPARs)
• Assist in budget preparation and tracking
• Maintain and track periods of performance for each contract to avoid lapses in coverage
• Track and administer software licenses and accounts for each vendor/contract
• Monitor upcoming renewals and coordinate timely actions with stakeholders
• Communicate clearly and professionally with government liaisons and stakeholders
• Provide technical and procurement expertise to the Contracting Officer’s Representative (COR)
• Prepare and deliver weekly status reports to government personnel

Procurement Analyst

Software Engineer

• Support KSN site design, architecture, and functionality for the FAA Eastern Service Area Knowledge Sharing Network
• Create and customize individual KSN project sites
• Assist users with customization of project sites to meet program and project needs
• Create web parts to manage KSN site content and layout
• Develop custom workflows to automate document management
• Suggest improvements to KSN content, functionality, and alignment with FAA business processes
• Support communication of KSN-related and project-related items
• Maintain KSN sites and ensure access to pertinent data and reporting
• Report on information from KSN sites
• Analyze and organize stakeholder data for presentation
• Communicate required reports effectively
• Develop workload reports using Gantt charts to show project assignments and milestones
• Provide monthly and semi-annual status reports in the established format

SharePoint Developer – Administrator

• Create Interactions and Incidents.
• Provide basic technical and process assistance by phone and email.
• Provide friendly, courteous support to DOT employees and contractors.
• Develop and maintain positive working relationships with internal departments, organizations, employees, and staff.
• Assist with processing Service Requests as part of the Request Fulfillment process.
• Support the IT service desk through phone calls, emails, self-service requests, and walk-in requests.
• Provide detailed answers on Windows and Office applications and escalate and route complex issues and requests.
• Maintain ownership of calls throughout the user's request lifecycle, including follow-up with end users and escalation teams.
• Research customer concerns and find appropriate resolutions.
• Create and maintain case management records of daily problems, remedial actions, and installation activities.
• Perform other duties as assigned.

Service Desk Agent

• Interpret and apply regulations, policies, procedures, and guidance
• Research, analyze, and translate requirements into clear procedures and job aids
• Identify gaps and issues, recommend solutions, and drive tasks to completion
• Maintain organized electronic records across email, shared drives, SharePoint, and other systems
• Review information for accuracy, completeness, and consistency
• Provide customer support and explain requirements to staff across 50+ offices
• Track deadlines, action items, submissions, and follow-ups across multiple offices
• Conduct in-person office visits, document key information, and brief the team
• Prepare written communications, status updates, briefings, and PowerPoint presentations
• Use Excel and other tools to maintain data, monitor metrics, and prepare status reports