Customer Engagement Specialist

SAIC

. Proactively engage existing and prospective MSS customers to build relationships, understand needs, and promote cybersecurity service adoption .

Posted 10/19/2026full-timeRemote • Texas • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer engagement and relationship management, with a strong focus on promoting cybersecurity solutions and managing outreach initiatives. Proficient in utilizing CRM tools and Microsoft Office applications to track customer interactions and support service adoption.

Highest-signal resume keywords

Customer EngagementRelationship ManagementCybersecurity SolutionsCRM ProficiencyITIL v4 Foundation Certification

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Relationship ManagementOutreach CampaignsBusiness DevelopmentCybersecurityManaged Security ServicesIT Service OfferingsTracking Customer InteractionsService Opportunity IdentificationEngagement Activity DocumentationPresentation Coordination

Soft Skills

Interpersonal CommunicationVerbal CommunicationWritten CommunicationRelationship BuildingIndependent Work

Tools & Technologies

Microsoft OfficeCRM Tools

Certifications & Qualifications

ITIL v4 Foundation Certification

Industry Keywords

CybersecurityManaged Security ServicesPublic SectorGovernment AgenciesHigher Education Institutions

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Proactively engage existing and prospective MSS customers to build relationships, understand needs, and promote cybersecurity service adoption
Conduct outreach through virtual meetings, phone, email, and occasional in-person visits
Educate customers on the MSS portfolio and help identify suitable cybersecurity solutions
Identify service opportunities and coordinate follow-up with the Outreach Director and MSS teams
Maintain customer relationships through periodic engagement and follow-ups
Represent the MSS program at conferences, government events, outreach sessions, and informational booths
Support outreach campaigns, webinars, customer information sessions, and engagement initiatives
Collaborate with technical and service delivery teams to address inquiries and connect customers with subject matter experts
Track and document engagement activities, opportunities, and follow-up actions using CRM and reporting tools
Gather customer feedback and recommend improvements to outreach effectiveness and customer experience
Coordinate marketing materials, service descriptions, presentations, and collateral with the Outreach Coordinator
Support monitoring and reporting of engagement activities and contributions to MSS adoption and growth
Ensure communications align with DIR-approved outreach plans, program requirements, and communication guidelines

Requirements

What you’ll need

Bachelor's degree and 10 years or more of related experience; additional relevant experience may be considered in lieu of a degree, subject to company requirements
Experience in customer engagement, customer relationship management, outreach, account support, business development, or related customer-facing roles
Strong interpersonal, verbal, and written communication skills, with ability to engage government customers and diverse stakeholders
Ability to build professional relationships, understand customer needs, and communicate the value of services and solutions
Ability to work independently in a remote environment, manage multiple customer engagements, and coordinate activities across internal teams
Proficiency with Microsoft Office applications and familiarity with CRM tools
Willingness and ability to travel within Texas for customer visits, conferences, and outreach events as required
Must be a US Citizen
Must pass a CJIS Criminal Justice background investigation and maintain required CJIS eligibility throughout employment
Experience with state and local government agencies, higher education institutions, or public-sector organizations preferred
Familiarity with cybersecurity, managed security services, or IT service offerings preferred
Experience supporting outreach campaigns, webinars, conferences, trade shows, or government events preferred
Experience using CRM systems to track customer interactions and service opportunities preferred
ITIL v4 Foundation certification or greater preferred