Field Service Technician

SAIC

. Perform routine maintenance and inspections at Ports of Entry on deployed equipment, including License Plate Reader equipment, RFID, network/power, signage, and communication devices .

Posted 11/2/2026full-timeBuffalo • New York • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong technical skills in troubleshooting and repairing complex electronic and mechanical systems, with proficiency in diagnostic tools and equipment maintenance. Maintains effective communication with stakeholders and adheres to security and safety regulations while managing documentation and records.

Highest-signal resume keywords

Troubleshooting Complex SystemsEquipment Maintenance and RepairDHS Public Trust ClearanceMicrosoft Word and Excel ProficiencyBasic Electrical Wiring Principles

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingEquipment RepairDiagnostic ToolsCAT 6 Signal CablingElectrical Wiring PrinciplesDocumentation ManagementMaintenance SchedulingTechnical ReportingInstallation of EquipmentSafety Regulations Compliance

Soft Skills

Excellent CommunicationDetail-OrientedOrganizational SkillsIndependent WorkTeam Collaboration

Tools & Technologies

License Plate Reader EquipmentRFID SystemsNetwork and Power EquipmentCommunication DevicesHand and Power ToolsComputer Software for Maintenance

Certifications & Qualifications

DHS Public Trust Clearance

Industry Keywords

Ports of EntryCustoms and Border ProtectionBorder PatrolSAIC Deployment Management SOPsOSHA Compliance

About the role

Key responsibilities & impact

Perform routine maintenance and inspections at Ports of Entry on deployed equipment, including License Plate Reader equipment, RFID, network/power, signage, and communication devices
Diagnose and troubleshoot equipment malfunctions, identify root causes, and implement timely repairs to minimize downtime
Install new equipment and systems according to specifications and SAIC deployment management SOPs
Collaborate with internal teams and external vendors to coordinate equipment upgrades, replacements, and enhancements
Adhere to CBP and SAIC IT Security, physical security, operations security, OSHA, and local safety policies and regulations
Document equipment maintenance activities, including maintenance schedules, repair histories, and inventory levels
Respond promptly to emergency repair requests and provide on-call support as needed during Monday-Friday business hours
Maintain professional interactions with Customs and Border Protection personnel, Border Patrol, vendors, and the traveling public

Requirements

What you’ll need

Travel to U.S. Customs Ports of Entry and Border Patrol locations in the Buffalo, Northern NY and Vermont Border locations
Daily area of coverage could include sites up to 150 miles from home base
Ability to drive daily to job sites up to 150 miles away
May travel to other locations on the U.S. border to assist with installations and ticket resolutions for up to two weeks
Reliable transportation with insurance
Currently residing in the greater Buffalo, NY area
Current holder of a DHS Public Trust clearance or the ability to obtain one; employment is contingent upon having/obtaining it prior to starting
Strong technical skills with the ability to troubleshoot and repair complex electronic and mechanical systems
Proficient in Microsoft Word and Excel with ability to write reports
Proficiency in using diagnostic tools, hand and power tools, and computer software for equipment maintenance and repair
Excellent communication skills with the ability to convey technical information clearly and effectively to non-technical stakeholders
Detail-oriented with strong organizational skills to maintain accurate records and documentation
Ability to work independently with minimal supervision and collaborate effectively within a team environment
Flexibility to adapt to changing priorities and work schedules in a fast-paced and dynamic environment
Understanding of basic electrical wiring principles (low voltage only)
Technical proficiency with CAT 6 signal cabling, including testing and termination
Bachelor's degree and 2 years of experience required
Must be a U.S. Citizen with the ability to obtain and maintain a DHS Public Trust clearance prior to starting

Benefits

Comp & perks

Mileage and all approved travel expenses will be reimbursed at the prevailing government rate
Substantial toolkit to support installation and maintenance activities will be provided