Firewall Operations Engineer

SAIC

. Provide Tier 2 support for monitoring, management, and troubleshooting of perimeter devices including firewalls, proxies, and mail transport agents .

Posted 9/28/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing and troubleshooting firewall infrastructure, including Palo Alto and FortiGate devices, while ensuring compliance with security protocols. Proficient in network monitoring, incident management, and collaboration across teams to enhance perimeter security.

Highest-signal resume keywords

Palo Alto Firewall ConfigurationNetwork Monitoring ToolsIT Customer Support ExperienceTCP/IP Network TroubleshootingActive Interim Secret Clearance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Firewall Rule ImplementationNetwork Traffic AnalysisPacket Filtering TechnologiesCLI ExperienceServiceNow Monitoring

Soft Skills

CollaborationCommunicationProblem-Solving

Tools & Technologies

Palo Alto PanoramaFortiGateCisco ESAA10 Load BalancerNeuralStar

Industry Keywords

Perimeter SecurityFirewall OperationsSOP MaintenanceIncident ManagementCIRT Support

Tech Stack

Tools & technologies

AzureCloudFirewallsServiceNowTCP/IP

About the role

Key responsibilities & impact

Provide Tier 2 support for monitoring, management, and troubleshooting of perimeter devices including firewalls, proxies, and mail transport agents
Monitor ServiceNow for Firewall Operations incident and service requests
Implement firewall rules and policies and troubleshoot Palo Alto, Cloud Palo Alto, FortiGate, Cisco ESA, A10 load balancer, proxy, and URL-filtering platforms
Analyze network traffic captures
Escalate issues to Tier 3 staff and monitor issues through their lifecycle
Perform recurring maintenance, including device reboots and software upgrades
Record and report firewall operations, utilization, and maintenance
Collaborate across Bureaus and Agencies on network changes related to perimeter security devices
Support Diplomatic Security CIRT by implementing blocks for IP addresses, websites, and email addresses
Update architecture diagrams using Visio
Monitor and perform health checks on perimeter security devices
Draft, coordinate, and publish outage notifications
Update shift logs and provide reports to leadership
Maintain SOPs, work instructions, and other working documents
Attend FWOPS troubleshooting and other required calls

Requirements

What you’ll need

Bachelor's degree with five (5) years or more experience, or Master's degree with three (3) years or more experience; additional experience may be accepted in lieu of degree
In-depth experience using Palo Alto Firewalls and Panorama monitoring tools to troubleshoot and configure firewall infrastructure
Strong understanding of networking, proxy, and packet filtering technologies
Minimum 3–5 years of IT Customer Support experience (Tier I and/or Tier II)
First-hand experience supporting monitoring and configuration of Firewall/DMZ infrastructure and network/application firewall packet filtering technologies
Experience with Palo Alto, Palo Alto virtual FW (cloud), FortiGate, Azure Firewall, Cloudflare, Cisco Email Security Appliances (ESA), A10 load balancers, and proxy devices
CLI experience preferred
Experience using network monitoring tools such as NeuralStar
Experience with TCP/IP network implementation and troubleshooting
US Citizenship
Active interim secret clearance with ability to obtain a top secret clearance