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SAIC

ITSM Project Manager

SAIC

. Implement new ServiceNow modules and platform capabilities aligned with enterprise strategic priorities.

Posted 11/4/2026full-timeRemote • Tennessee • United StatesSeniorLeadWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in implementing and enhancing ServiceNow modules while applying Agile methodologies to drive workflow automation and operational transparency. Possesses strong project management skills aligned with FAA governance and enterprise architecture frameworks.

Highest-signal resume keywords
ServiceNow ImplementationsAgile Software Development Life CycleProject Management Institute FrameworkPMP CertificationServiceNow Certifications

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
ServiceNowWorkflow AutomationData Quality ManagementOperational TransparencyBusiness Process ReengineeringTechnical Debt ReductionIntegration ManagementDocumentation CreationGovernance Artifacts DevelopmentTraining Material Preparation
Soft Skills
CollaborationCommunicationLeadershipProblem-SolvingUser Experience Improvement
Tools & Technologies
FAA SystemsData RepositoriesFedRamp Authorized Software
Certifications & Qualifications
PMP CertificationServiceNow CertificationsScrum Master Certification
Industry Keywords
Enterprise ArchitectureDigital GovernanceIT Software ProjectsIntegration ProjectsOperational Efficiency

Tech Stack

Tools & technologies
PMPSDLCServiceNow

About the role

Key responsibilities & impact
  • Implement new ServiceNow modules and platform capabilities aligned with enterprise strategic priorities.
  • Mature and enhance functionality across previously implemented ServiceNow modules.
  • Drive workflow automation, data quality, operational transparency, and user experience improvements.
  • Foster interoperability through integrations with FAA systems and data repositories.
  • Apply Agile Software Development Life Cycle methodologies to manage ServiceNow enhancements and implementations.
  • Align configurations and architectural decisions with FAA digital governance and enterprise architecture frameworks.
  • Promote FAA business process reengineering and standardization to improve service delivery efficiency, reduce technical debt, and drive innovation.
  • Provide documentation, process guides, governance artifacts, knowledge transition artifacts, and training materials for enterprise-scale operations and adoption.

Requirements

What you’ll need
  • Bachelor’s Degree in Information Technology + 10 years of progressively more responsible experience in major IT software, hardware, or integration projects, including at least four years of Project Manager experience; Associates in IT and 14 years of related experience; OR High school and 15 years of related experience.
  • Experience with ServiceNow implementations.
  • Experience managing projects utilizing the PMI framework.
  • Ability to obtain a Public Trust; citizenship required.
  • PMP Certification (desired).
  • ServiceNow certifications (desired).
  • Scrum Master/Agile experience (desired).
  • Experience supporting FedRamp authorized software (desired).
  • Master’s degree in information technology + ten years’ experience performing complex projects in IT software, hardware, or integration (desired).