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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates foundational IT knowledge with a focus on Hyland OnBase administration, application support, and troubleshooting. Capable of collaborating with technical teams while adhering to established IT service management and security protocols.
Highest-signal resume keywords
Hyland OnBase AdministrationBasic SQL ConceptsApplication SupportTechnical TroubleshootingIT Service Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Application ConfigurationDocument ManagementSystem AdministrationBasic IT TroubleshootingDatabase Familiarity
Soft Skills
Analytical SkillsProblem-Solving SkillsOrganizational SkillsVerbal CommunicationWritten Communication
Tools & Technologies
Hyland OnBaseMicrosoft SQL ServerIT Service Management ToolsTicketing Systems
Certifications & Qualifications
Hyland OnBase Certifications
Industry Keywords
Enterprise Content ManagementDocument Retrieval FunctionalityUser Account AdministrationSecurity PermissionsSystem Upgrades
Tech Stack
Tools & technologiesITSMMS SQL ServerSQLUnity
About the role
Key responsibilities & impact- Assist with daily administration, monitoring, and maintenance of the Hyland OnBase environment
- Support user account administration, security permissions, and application configurations
- Troubleshoot basic application issues and provide technical support to business users
- Assist with document management configurations, including Document Types, Keywords, user groups, and document retrieval functionality
- Support testing, troubleshooting, and validation of application enhancements, patches, and system upgrades
- Assist with OnBase Workflow, Unity Client, and other platform components under the guidance of senior team members
- Help document system configurations, operational procedures, and troubleshooting activities
- Participate in application support activities, incident resolution, and service requests
- Collaborate with technical teams and business stakeholders to identify and resolve application issues
- Learn and follow established IT service management, change management, and security procedures
- Support ongoing system improvements and participate in technical training and professional development opportunities
Requirements
What you’ll need- Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related technical discipline
- 0–2 years of relevant IT experience, including internships, academic projects, or entry-level technical support experience
- Foundational understanding of computer systems, software applications, and basic IT troubleshooting concepts
- Basic familiarity with databases, SQL concepts, or enterprise applications through coursework, internships, or hands-on experience
- Strong analytical, problem-solving, and organizational skills
- Ability and willingness to learn new software applications, technologies, and technical processes
- Strong verbal and written communication skills
- Ability to work independently on assigned tasks and collaboratively within a technical team
- Ability to follow documented procedures and established IT security standards
- Ability to successfully pass an extensive background investigation, including applicable criminal history, employment verification, and security screening requirements, as required for access to County of Orange systems and sensitive information
- Preferred: Exposure to Hyland OnBase or similar enterprise content management platforms
- Preferred: Basic understanding of Microsoft SQL Server, relational databases, or document management systems
- Preferred: Familiarity with IT service management tools, ticketing systems, or application support processes
- Preferred: Previous IT internship or technical support experience
- Preferred: Exposure to application configuration, system administration, or software testing through academic coursework or internships
- Hyland OnBase certifications are not required but preferred
Benefits
Comp & perks- Support ongoing system improvements and participate in technical training and professional development opportunities