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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in SharePoint administration, including site management, permissions troubleshooting, and user account management. Proficient in Microsoft 365 integrations and governance policies, with a strong focus on customer service and problem resolution.
Highest-signal resume keywords
SharePoint AdministrationTroubleshooting PermissionsMicrosoft 365 IntegrationUser Account ManagementCustomer Service Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SharePoint OnlineSharePoint ServerActive DirectoryAzure Active DirectoryHTMLCSSJSONSharePoint Migration ToolsPower AutomatePower Apps
Soft Skills
Problem-SolvingCommunication Skills
Tools & Technologies
ShareGateSPMTMicrosoft TeamsOneDriveOutlook
Certifications & Qualifications
MS-900MS-700MS-300
Industry Keywords
SharePoint GovernanceCompliance Best PracticesCustomer-Facing SupportAccess Control ListsPermission Inheritance
Tech Stack
Tools & technologiesAzure
About the role
Key responsibilities & impact- Assist in the administration and maintenance of SharePoint Online and/or SharePoint On-Premises environments
- Create and manage SharePoint sites, libraries, lists, and permissions
- Troubleshoot and resolve SharePoint folder and file permission issues
- Investigate and correct permission misconfigurations at the site, library, folder, and file level
- Provide customer service and resolve access-related and general SharePoint issues
- Serve as a point of contact for SharePoint-related support requests
- Assist with user account management, access control, and security group assignments
- Help monitor system performance, storage, and usage reports
- Support migration of content and data to SharePoint
- Create and maintain documentation, guides, and training materials
- Assist in developing and implementing SharePoint governance policies
- Collaborate on Microsoft 365 integrations, including Teams, OneDrive, and Power Automate
- Participate in testing updates, patches, and new features before deployment
- Escalate complex issues to senior administrators
- Follow up with end users after issue resolution to ensure satisfaction
Requirements
What you’ll need- BS Degree or 4 years of equivalent work experience
- 2 years of experience with SharePoint administration or a similar role
- Ability to obtain and maintain a public trust requiring U.S. Citizenship or Green Card
- Basic understanding of SharePoint Online and/or SharePoint Server
- Demonstrated ability to troubleshoot SharePoint folder and file permission issues, including understanding of permission inheritance, sharing settings, and access control lists
- Familiarity with Microsoft 365 applications (Teams, OneDrive, Outlook)
- Basic knowledge of user permissions and Active Directory / Azure Active Directory
- Proven customer service skills with the ability to handle support requests professionally, patiently, and efficiently
- Strong problem-solving and communication skills
- Preferred: Microsoft certifications (e.g., MS-900, MS-700, or MS-300)
- Preferred: Experience with Power Automate or Power Apps
- Preferred: Basic knowledge of HTML, CSS, or JSON for SharePoint customization
- Preferred: Familiarity with SharePoint governance and compliance best practices
- Preferred: Experience with SharePoint migration tools (e.g., ShareGate, SPMT)
- Preferred: Experience using SharePoint admin tools and audit logs to investigate permission and access issues
- Preferred: Prior experience in a helpdesk or IT support role with a customer-facing focus
