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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in providing Tier 2/Tier 3 technical support for Exchange Online services, with a strong focus on migration processes, troubleshooting, and security compliance within the Army 365 environment. Proficient in managing Exchange Online configurations and collaborating with cross-functional teams to enhance service delivery.
Highest-signal resume keywords
Microsoft Exchange SupportMigration Tools ExperienceOffice 365 KnowledgeDoD O365 Tenant ExperienceDoD 8140 IAT Level II Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Exchange OnlinePowerShell ScriptingHybrid Exchange EnvironmentsEmail TroubleshootingMailbox Permissions ManagementSecurity and Compliance FeaturesData Loss Prevention (DLP)Retention PoliciesAuditingConnectivity Issue Resolution
Soft Skills
Excellent CommunicationDocumentation SkillsCustomer Service Skills
Tools & Technologies
SharegateMetalogixAvePointAzure Active DirectoryMicrosoft 365
Certifications & Qualifications
DoD 8140 IAT Level II CertificationMicrosoft 365 Certified: Administrator ExpertMicrosoft 365 Certified: Endpoint Administrator AssociateMicrosoft 365 Certified: Teams Administrator AssociateMicrosoft Certified: Identity and Access Administrator Associate
Industry Keywords
Army 365GCC HighDoD EnvironmentsTechnical SupportProcess Improvement
Tech Stack
Tools & technologiesAzure
About the role
Key responsibilities & impact- Provide Tier 2/Tier 3 technical support for Exchange Online services within the Army 365 environment
- Plan and execute the migration of user mailboxes, data, and services from on-premises and legacy systems to Microsoft 365
- Troubleshoot and resolve complex email, mailbox, calendar, and connectivity issues
- Manage and support Exchange Online configurations, policies, and security settings
- Troubleshoot and resolve complex technical issues during and after the migration process
- Document resolutions, create knowledge base articles, and contribute to process improvement initiatives
- Work closely with cross-functional technical teams to improve support processes and service delivery
Requirements
What you’ll need- Bachelor's and nine (9) years of related experience; additional four (4) years of experience accepted in lieu of degree
- 5+ years of experience supporting Microsoft Exchange environments, including Exchange Online
- Proven, hands-on experience with migration tools for Exchange, SharePoint, Teams, and OneDrive (e.g., Sharegate, Metalogix, AvePoint)
- Experience with hybrid Exchange environments (on-premises + Exchange Online)
- Strong knowledge of Office 365, Azure Active Directory, and PowerShell scripting
- Proven ability to troubleshoot mail flow, mailbox permissions, and connectivity issues
- Experience with security and compliance features (DLP, retention, auditing)
- Experience with DoD O365 tenants (Army 365, GCC High, or DoD environments)
- Excellent communication, documentation, and customer service skills
- Must hold a current DoD 8140 IAT Level II (or higher) certification, such as Security+ CE, CySA+, or CASP+
- Microsoft 365 Certified: Administrator Expert (MS-102)
- Microsoft 365 Certified: Endpoint Administrator Associate (MD-102)
- Microsoft 365 Certified: Teams Administrator Associate (MS-700)
- Microsoft Certified: Identity and Access Administrator Associate (SC-300)
- Secret Clearance