Outreach Director

SAIC

. Lead and manage the Customer Outreach Program .

Posted 9/21/2026full-timeRemote • Texas • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading customer outreach initiatives and marketing communications, particularly in the cybersecurity domain. Proven ability to develop educational content, engage with customers, and optimize outreach campaigns for effective service adoption.

Highest-signal resume keywords

Customer Outreach Program ManagementMarketing IT ServicesPublic Speaking and PresentationTeam Leadership in MarketingCybersecurity Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Marketing CommunicationsCampaign ManagementContent DevelopmentWebinar PresentationCustomer EngagementData Analysis for Campaign SuccessService Description CreationLead NurturingPartnership BuildingOutreach Strategy Development

Soft Skills

LeadershipConsultative GuidanceCommunicationCollaborationAdaptability

Certifications & Qualifications

Security+CISSPCISM

Industry Keywords

Cybersecurity ServicesCustomer Base GrowthDigital and Print MediumsEducational WebinarsCJIS Background Check

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Lead and manage the Customer Outreach Program
Provide leadership and direction for the customer outreach and growth team
Work with Managed Security Services program leadership and vendors to ensure a cohesive marketing and communications approach
Develop and present educational webinars about Managed Security Services
Create customer-friendly service descriptions and marketing materials
Author security services and educational articles for newsletters and direct customer communications, and oversee distribution
Represent the organization at events and cybersecurity-related conferences, delivering presentations on Managed Security Services
Engage with customers, provide consultative guidance, nurture leads, and support service adoption
Plan, execute, and manage outreach campaigns; monitor progress and report on activities, accomplishments, and effectiveness
Assess campaign success, identify improvements, and optimize results
Compile and present the annual customer outreach report
Conduct communication and training activities for customers
Grow the customer base by identifying outreach opportunities, building partnerships, and leveraging multiple channels

Requirements

What you’ll need

Bachelor’s degree and ten (10) years or more of related experience; Master’s degree and eight (8) years or more experience; PhD or JD and five (5) years or more experience
Proven experience in marketing and communications, including development of materials across digital and print mediums
Proven experience marketing IT services, preferably cybersecurity services
Demonstrated experience speaking and presenting at conferences, webinars, or public events; comfortable presenting to large audiences, including groups of 500+
Previous experience leading a team or managing staff in a marketing, outreach, or communications function
Must be a US Citizen and able to pass the CJIS background check
Current IT or Cyber-security certification (e.g., Security+, CISSP, CISM, or similar) preferred

Benefits

Comp & perks

No benefits, perks, or compensation extras are specified in the posting