Principal ServiceNow Engineer

SAIC

. Perform implementation, administration, configuration, and/or development with the ServiceNow ITSM application suite and identified specialties .

Posted 11/9/2026full-timeRemote • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in ServiceNow ITSM application suite implementation, administration, and development, with a strong focus on Discovery and integrations. Proven ability to manage the Service Management System lifecycle and apply SDLC and DevOps principles effectively.

Highest-signal resume keywords

ServiceNow ITSM AdministrationServiceNow DiscoverySOAP/REST API IntegrationsServiceNow Certified System AdministratorEnterprise Integration Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow ConfigurationServiceNow CustomizationData NormalizationIntegration TestingDevelopment Lifecycle ManagementSDLC PrinciplesDevOps PrinciplesSNMP TechnologiesDiscovery Patterns

Tools & Technologies

ServiceNow

Certifications & Qualifications

ServiceNow Certified System AdministratorServiceNow Certified Implementation Specialist - Discovery

Industry Keywords

Service Management SystemDepartment of TransportationPublic Trust

Tech Stack

Tools & technologies

ITSMSDLCServiceNowSOAP

About the role

Key responsibilities & impact

Perform implementation, administration, configuration, and/or development with the ServiceNow ITSM application suite and identified specialties
Design the Department of Transportation (DOT) Service Management System (SMS) and support SMS operations, engineers, and the SMS development lifecycle
Determine integration methods, directionality, and attributes
Participate in data normalization before import or insertion into ServiceNow
Participate in platform, process, and integration testing
Develop and maintain Discovery schedules, pattern usage, and the role of other integrations
Fulfill the role of Enterprise Integration Manager
Design, develop, configure, and customize ServiceNow applications and services
Deliver new functionality across applications
Manage and perform SMS development activities across the development lifecycle
Apply SDLC and DevOps principles
Respond to and resolve escalated SMS service requests and incidents
Assist the platform administrator with incident resolution
Participate in an on-call rotation during nights, weekends, and holidays

Requirements

What you’ll need

12+ years of relevant IT experience, including at least 6 in administration services for a major Service Management System (SMS), preferably ServiceNow
Bachelor’s Degree in Management Information Systems (MIS), Computer Science (CS), or related field; or an equivalent combination of education and experience (6 years of experience in lieu of degree)
Extensive knowledge of ServiceNow Discovery and Integrations
Experience with the SNMP technologies that support Discovery Patterns
Experience with SOAP/REST-based API integrations
Current ServiceNow Certified System Administrator (CSA) or ServiceNow Certified Implementation Specialist - Discovery (CIS-Disco) Certification is required
Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years
Ability to obtain a public trust