Program Data and Systems Analyst

SAIC

. Develop and maintain advanced Microsoft Excel workbooks, dashboards, trackers, and reporting tools .

Posted 10/20/2026full-timeRemote • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in operational data analysis, reporting, and process improvement using Microsoft Excel and ServiceNow. Proficient in translating complex data into executive-ready presentations and managing program information within Microsoft 365 and SharePoint.

Highest-signal resume keywords

Advanced Microsoft Excel SkillsServiceNow Power User ExperienceOperational Data AnalysisITIL Foundation CertificationMicrosoft PowerPoint Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisOperational ReportingComplex FormulasPivot TablesConditional FormattingData ValidationChart CreationWorkflow AnalysisProcess ImprovementReporting Automation

Soft Skills

Problem SolvingCollaborationCommunicationAnalytical ThinkingAttention to Detail

Tools & Technologies

ServiceNowMicrosoft ExcelMicrosoft PowerPointMicrosoft SharePointMicrosoft 365Visio

Certifications & Qualifications

ITIL Foundation Certification (v4 or v5)

Industry Keywords

IT Service ManagementBusiness Systems AnalysisManaged-Services EnvironmentsGovernment Contract SupportOperational Processes

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Develop and maintain advanced Microsoft Excel workbooks, dashboards, trackers, and reporting tools
Work extensively within ServiceNow to analyze records, relationships, workflows, reports, dashboards, and operational data across ITSM processes
Analyze, reconcile, validate, and report on operational data from ServiceNow and other program sources
Identify data inconsistencies, missing information, reporting anomalies, and process issues; investigate root causes and recommend corrective actions
Investigate ServiceNow data and workflow discrepancies involving RITMs, SCTasks, incidents, changes, configuration items, and related records
Develop accurate, repeatable, and efficient reporting processes and reduce manual data manipulation through standardization or automation
Translate complex operational, technical, and service-performance information into executive-ready PowerPoint presentations, dashboards, charts, and management summaries
Support recurring and ad hoc reporting for program leadership, customers, and stakeholders
Maintain and organize program information within SharePoint and Microsoft 365, including document libraries, lists, metadata, version control, and permissions
Document and analyze operational processes, workflows, handoffs, and dependencies using Visio or similar tools
Collaborate with technical teams, service owners, program leadership, and stakeholders to gather requirements, validate information, resolve reporting or system issues, and support operational improvements
Provide analytical and technical program support for high-priority activities, deliverables, risks, issues, and management actions
Own assigned operational, reporting, or data-related problems from initial analysis through resolution, quality control, and final delivery

Requirements

What you’ll need

Bachelor’s degree in Information Technology, Management Information Systems, Business Analytics, Business Administration, Data Analytics, or a related field and 3–5+ years of relevant professional experience in technical program operations, operational reporting, data analysis, IT service management, business systems analysis, or similar work
An equivalent combination of education and relevant experience may be considered
Demonstrated experience working independently with operational data and enterprise business systems to solve complex reporting or process problems
Experience supporting complex programs or managed-services environments strongly preferred
Must be a US Citizen and able to pass a CJIS Background check
Intermediate to Advanced Microsoft Excel skills, including complex formulas, Pivot Tables, conditional formatting, data validation, and chart creation
Strong Microsoft PowerPoint skills to synthesize data and narratives into clean, professional, executive-ready presentations
ServiceNow Power User working familiarity, including navigating the platform, running reports/filters, viewing records/tickets, and understanding CMDB/ITSM modules or catalog requests
Familiarity with Microsoft SharePoint / M365 document management, lists, permission structures, and version control
ITIL Foundation certification (v4 or v5) preferred
Experience supporting state, local, or federal government contract preferred