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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in Quality Control and Assurance within FAA training environments, ensuring compliance with standards and effective implementation of quality metrics. Proficient in training personnel and conducting audits to enhance service delivery and process improvements.
Highest-signal resume keywords
FAA Certified Professional ControllerQuality Assurance (QA/QC) ExperienceMicrosoft Excel ExpertiseCertified Professional Controller (CPC)Technical Writing Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Quality Control StandardsQuality Assurance PoliciesQuality AuditsPerformance Measurements AnalysisCorrective Action ProcessesQuality Metrics MaintenanceConfiguration ControlTraining Program DevelopmentProcess Improvement IdentificationContract Compliance
Soft Skills
Interpersonal SkillsCommunication SkillsOrganizational Skills
Tools & Technologies
CTS Management DatabaseMicrosoft WordMicrosoft PowerPoint
Certifications & Qualifications
Certified Professional Controller (CPC)Public Trust Clearance
Industry Keywords
FAA Controller TrainingEn Route OperationsTerminal OperationsFAA Order 3120.4STraining Enterprise and Application Management (TEAM)
About the role
Key responsibilities & impact- Define, implement, and administer Quality Control standards for service delivery
- Ensure compliance with contract requirements and FAA controller training policies and procedures
- Implement SAIC Quality Assurance policies, standards, and procedures
- Lead or participate in on-site quality audits of contract-delivered training and support services
- Collect, analyze, and evaluate quality and performance measurements
- Identify negative trends and process improvement opportunities
- Train program personnel to use quality assurance tools
- Identify non-conforming products/services and coordinate corrective and preventive actions
- Produce and maintain quality documents and reports
- Maintain quality metrics and records in the CTS Management Database
- Verify conformance with standards, requirements, and contractual specifications through product reviews and process audits
- Ensure configuration control and corrective action processes are functioning properly
- Provide quality assurance services to the FAA through SAIC’s Controller Training Solutions team
Requirements
What you’ll need- Former FAA Certified Professional Controller with at least 15 years of controller experience in En Route and/or Terminal operations, some within the last five years
- At least one year of FAA Staff Specialist experience in Air Traffic QA/QC and Training
- Solid interpersonal skills
- Experience and expertise with Microsoft Excel, Word, and PowerPoint
- US Citizenship required
- Ability to obtain and maintain a Public Trust clearance
- Certified Professional Controller (CPC) certification required
- Desired: Experience in FAA Terminal operations
- Desired: Experience at FAA Mike Monroney Aeronautical Center
- Desired: In-depth knowledge of FAA Order 3120.4S, especially Appendices B, D, and E
- Desired: Experience with Training Enterprise and Application Management (TEAM)
- Desired: Strong technical writing, communication, and organizational skills
Benefits
Comp & perks- Remote position
- Equal Opportunity Employer