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SAIC

Senior IT Support

SAIC

. Support employees and customers with IT requirements and issues at designated work locations and through remote access .

Posted 11/8/2026full-timeAshburn • Virginia • United StatesSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive knowledge in IT support, including diagnosing and troubleshooting hardware and software issues, while effectively coordinating installations and upgrades across multiple sites. Capable of providing customer support and conducting on-the-job training with minimal supervision.

Highest-signal resume keywords
IT SupportTroubleshootingHardware InstallationCustomer SupportNetwork Configuration

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
DiagnosingTroubleshootingRepairingDebuggingInstalling SoftwareTesting ProceduresProduct ImprovementAV SystemsVTC SystemsNetwork Systems
Soft Skills
Minimal SupervisionCustomer FeedbackOn-the-Job Training
Tools & Technologies
Desktop ComputersLaptopsPhonesMobile DevicesPrintersServersSoftware SystemsAV EquipmentVTC Equipment
Certifications & Qualifications
Relevant Certification
Industry Keywords
IT RequirementsComplex ProblemsHardware UpgradesSoftware Maintenance ReleasesCorporate Interfaces

About the role

Key responsibilities & impact
  • Support employees and customers with IT requirements and issues at designated work locations and through remote access
  • Support new accounts and issue desktop/laptop computers, phones, mobile devices, and software
  • Diagnose, troubleshoot, repair, and debug laptops/desktops, servers, networks, phones, printers, AV, VTC, and software systems
  • Support customer meetings and conferences requiring IT networks, AV, and VTC
  • Coordinate new hardware, software, and network systems across corporate interfaces, including Security and ITO Directorates
  • Conduct on-site installation and testing of IT equipment
  • Oversee and integrate existing hardware, software, network configurations, and new system initiatives across assigned sites
  • Install software maintenance releases and hardware upgrades; oversee installation and testing procedures
  • Diagnose and resolve product performance problems
  • Identify product improvement areas and approve or implement upgrades and engineering change orders
  • Provide customer support and feedback on product performance problems and solutions
  • Plan, prepare, and conduct on-the-job training
  • Escalate unresolved customer problems to experienced IT personnel or the customer
  • Support multiple site locations, remote employees, and offsite employee issues

Requirements

What you’ll need
  • AA Degree in related discipline and six (6) years or more of related experience; OR High School and eight (8) years of related experience with relevant certification
  • Extensive knowledge in specialized functions
  • Comprehensive understanding of general and specific aspects of the job and practical application to complex problems and situations
  • Ability to work with minimal supervision and without established procedures
  • Relevant certification for the high-school pathway