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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in quality assurance, compliance review, and performance analytics within federal healthcare programs, with a strong focus on data analysis and reporting. Capable of developing corrective action plans and collaborating effectively with cross-functional teams to enhance program quality and compliance.
Highest-signal resume keywords
Data AnalysisQuality AssuranceCompliance ReviewPerformance AnalyticsPublic Trust Clearance
ATS Keywords
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Hard Skills
Data AnalysisQuality AssuranceCompliance ReviewAuditingPerformance AnalyticsClinical Training DevelopmentEvidence-Based AnalysisRoot Cause AnalysisCorrective Action PlanningDocument Control
Soft Skills
Strong Written CommunicationStrong Verbal CommunicationAttention to DetailOrganizational SkillsAnalytical Ability
Tools & Technologies
Microsoft ExcelPower BI
Certifications & Qualifications
Certified Professional in Healthcare QualityLean Six SigmaPMP
Industry Keywords
VA Medical Disability ExamDBQ ComplianceVeterans Benefits AdministrationFederal Government ContractsHealthcare Operations
Tech Stack
Tools & technologiesPMPVBA
About the role
Key responsibilities & impact- Analyze contract performance data and track results against Quality Assurance Surveillance Plan thresholds
- Conduct root cause analysis and implement corrective and improvement actions for the VA Medical Disability Exam program
- Monitor and analyze program-wide quality metrics, KPIs, compliance, patterns, trends, systemic deficiencies, and improvement areas
- Track performance against thresholds for DBQ compliance, rework, timeliness, and customer satisfaction
- Conduct quality assurance and quality control activities, including routine and random audits and peer reviews
- Apply QASP and MDEO DBQ Compliance Handbook methodologies to validate Government scores and prepare responses to compliance findings
- Develop corrective action and improvement plans with measurable success criteria, track actions to closure, and verify effectiveness
- Collaborate with Examination Quality, examiner network, operations, IT, and training partners to remediate recurring deficiencies
- Develop policies, procedures, SOPs, training materials, and quality review criteria; maintain document control
- Collaborate with Training to ensure examiner and operational staff materials reflect VA requirements, VBA guidelines, and contract specifications
- Prepare recurring and ad hoc quality performance reports and trend analyses for Program Quality leadership
- Support SAIC Corporate Quality integration and continuous improvement activities
- Track MDEO Handbook revisions and system updates and communicate impacts to leadership
- Maintain the boundary between nonclinical program quality analysis and independent provider clinical judgment
- Serve as a point of contact across SAIC functions and, as directed, with VA customer counterparts, explaining analyses and recommending solutions
Requirements
What you’ll need- Bachelor's degree with 5 or more years of related experience; or Master's degree with 3 or more years related experience; or PhD with relevant experience; or additional experience will be considered in lieu of degree
- Proficiency in data analysis and reporting tools (Microsoft Excel, Power BI, or similar)
- Strong written and verbal communication skills, with the ability to prepare clear, evidence-based analyses and responses to customer findings
- Strong attention to detail, organizational skills, and analytical ability
- Ability to meet applicable background, suitability, training, and system access requirements
- Must be able to obtain and maintain a Public Trust clearance
- Prior experience supporting federal government contracts, preferably VA or DoD healthcare programs
- Experience in quality assurance, compliance review, auditing, or performance analytics, preferably in healthcare or federal healthcare operations
- Prior experience as a senior-level VA disability compensation claims processor or in a clinical field
- Familiarity with VA quality review criteria, DBQ audit standards, and Veterans Benefits Administration policies and procedures
- Experience developing and delivering clinical training and education programs
- Relevant professional certification or development, such as Certified Professional in Healthcare Quality, Lean Six Sigma, or PMP
- Experience collaborating with licensed clinical personnel
Benefits
Comp & perks- Fully remote work arrangement
- Some travel required
- Equal Opportunity Employer