Senior Systems Engineer – Production Support

SAIC

. Detect, isolate, document, report, and resolve system outages or operational problems .

Posted 9/21/2026full-timeRemote • Texas • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in systems engineering with a strong focus on managing large-scale production systems, cloud technologies, and system administration. Proficient in troubleshooting, optimizing performance, and ensuring compliance with security standards.

Highest-signal resume keywords

AWS Cloud ExperienceSQL Query ProficiencyLinux/Unix System AdministrationPython ScriptingNetwork Monitoring Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Systems EngineeringCloud ComputingSQL QueryingLinux/UnixWindows Operating SystemsSystem AdministrationPythonBashAnsibleCI/CD Pipelines

Soft Skills

Strong Documentation SkillsCollaborative TeamworkProblem-Solving AbilityProject Management

Tools & Technologies

AWSAzureDynaTraceScienceLogicCloudFormationGitGitHub ActionsAWS CodeBuildCodeDeploy

Industry Keywords

Production EnvironmentsSecurity Best PracticesCompliance StandardsNetwork ProtocolsFirewall Configurations

Tech Stack

Tools & technologies

AnsibleAWSAzureChefCloudLinuxOraclePuppetPythonSaltStackSQLUnix

About the role

Key responsibilities & impact

Detect, isolate, document, report, and resolve system outages or operational problems
Collect diagnostic data, restore system operation, and develop workarounds as needed
Document problems in logging and discrepancy reporting tools
Work directly with the customer on day-to-day activities
Respond to user calls regarding hardware and software problems
Correct problems or escalate them when required
Communicate problem status to users and senior management
Perform maintenance and installation of computing infrastructure
Implement continuous improvement through IT systems or procedures
Maintain inventory of system assets
Ensure compliance with VA standards and security policies
Provide documentation and training
Perform additional duties as assigned

Requirements

What you’ll need

Bachelor’s or Master’s degree in Computer Science, Information Technology, Systems Engineering, or a related field
8 years of experience in systems engineering or a related field, particularly in production environments
Experience with AWS and/or Azure Cloud, including S3, Step Functions, Batch Jobs, and CloudWatch
Minimum 3 years of SQL query and monitoring experience
Proven track record of managing and maintaining large-scale production systems
Strong proficiency in Linux/Unix and Windows operating systems
Experience with system administration, including user management, permissions, and system monitoring
Proficiency in Python, Bash, or PowerShell
Experience with Ansible, Puppet, Chef, or SaltStack
Knowledge of cloud-native technologies and infrastructure-as-code tools such as CloudFormation
Experience with DynaTrace, ScienceLogic, and CloudWatch
Ability to troubleshoot and optimize system performance and reliability
Understanding of network protocols, firewall configurations, and VPN setup
Experience with network monitoring and diagnostic tools
Experience with security best practices for production systems
Experience implementing security measures, conducting audits, and ensuring compliance with industry standards
Working knowledge of AWS RDS SQL Server and Oracle RDMBS/RDS
Knowledge of database performance tuning and backup/recovery processes
Knowledge of CI/CD pipelines
Familiarity with Git, GitHub Actions, AWS CodeBuild, and CodeDeploy
Willingness to be on-call for production system support as required
Strong documentation skills
Ability to manage and contribute to multiple projects
Ability to work collaboratively with development, operations, and security teams

Benefits

Comp & perks

100% remote work
Equal Opportunity Employer