Senior Systems Engineer – Production Support

SAIC

. Detect, isolate, document, rapidly report, and resolve system outages or operational problems .

Posted 9/21/2026full-timeRemote • Texas • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in systems engineering, cloud technologies, and operational problem resolution, with a strong focus on compliance and documentation. Proficient in managing large-scale production systems and implementing continuous improvement in IT processes.

Highest-signal resume keywords

AWS Cloud ExperienceSQL Query ProficiencyLinux/Unix System AdministrationPython ScriptingNetwork Monitoring Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Systems EngineeringCloud Infrastructure ManagementDatabase Performance TuningCI/CD Pipeline KnowledgeSecurity Best Practices

Soft Skills

Strong Documentation SkillsCollaborative Project ManagementEffective Communication

Tools & Technologies

AWS S3Azure CloudAnsibleDynaTraceGitHub Actions

Certifications & Qualifications

Bachelor’s Degree in Computer ScienceMaster’s Degree in Information TechnologyAdvanced IT Certifications

Industry Keywords

Production EnvironmentsIT ComplianceOperational Problem ResolutionSystem MonitoringInfrastructure-as-Code

Tech Stack

Tools & technologies

AnsibleAWSAzureChefCloudLinuxOraclePuppetPythonSaltStackSQLUnix

About the role

Key responsibilities & impact

Detect, isolate, document, rapidly report, and resolve system outages or operational problems
Collect diagnostic data, restore system operation, develop workarounds, and perform recovery activities
Document problems in logging and discrepancy reporting tools
Work directly with the customer on day-to-day activities
Respond to user calls about hardware and software problems, correcting or escalating issues as needed
Communicate problem status to users and senior management
Perform maintenance and installation of computing infrastructure
Implement continuous improvement through IT systems or procedures
Maintain inventory of system assets
Ensure compliance with VA standards and security policies
Provide documentation and training
Perform additional duties as assigned

Requirements

What you’ll need

Bachelor’s or Master’s degree in Computer Science, Information Technology, Systems Engineering, or a related field
Advanced certifications in relevant areas are preferred
8 years of experience in systems engineering or a related field, particularly in production environments
Experience with AWS and/or Azure Cloud, including S3, Step Functions, Batch Jobs, and CloudWatch
Minimum 3 years of SQL query and monitoring experience
Proven track record managing and maintaining large-scale production systems
Strong proficiency in Linux/Unix and Windows operating systems
Experience with system administration, user management, permissions, and system monitoring
Proficiency in Python, Bash, or PowerShell
Experience with Ansible, Puppet, Chef, or SaltStack
Knowledge of cloud-native technologies and infrastructure-as-code tools such as CloudFormation
Experience with DynaTrace, ScienceLogic, and CloudWatch
Understanding of network protocols, firewall configurations, and VPN setup
Experience with network monitoring and diagnostic tools
Experience with security best practices, security measures, audits, and industry compliance
Working knowledge of AWS RDS SQL Server and Oracle RDMBS/RDS
Knowledge of database performance tuning and backup/recovery processes
Knowledge of CI/CD pipelines
Familiarity with Git, GitHub Actions, AWS CodeBuild, and AWS CodeDeploy
Willingness to be on-call for production system support as required
Strong documentation skills
Ability to manage multiple projects and work collaboratively with development, operations, and security teams

Benefits

Comp & perks

100% remote work
Equal Opportunity Employer