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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in providing Tier 3 IT systems support across Windows and Linux operating systems, with proficiency in cloud-computing services, DevOps methodologies, and scripting. Capable of evaluating system performance, maintaining server configurations, and creating comprehensive documentation.
Highest-signal resume keywords
Windows Operating SystemLinux Operating SystemAmazon Web ServicesDevOps MethodologiesJenkins
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Windows Command Line InterfaceLinux Shell ScriptingWindows Batch ScriptingPowerShell ScriptingSSHConfiguration ManagementSystem Performance EvaluationTroubleshooting DocumentationSecurity PatchesActive Directory
Soft Skills
Technical WritingCollaborationAttention to DetailPresentation SkillsMinimal Supervision
Tools & Technologies
ServiceNowAnsibleDockerKubernetesVisual Studio
Certifications & Qualifications
DHS Public Trust Clearance
Industry Keywords
Customs and Border ProtectionLand Border IntegrationSystem Logs AnalysisStandard Operating ProceduresHigh-Quality Environment
Tech Stack
Tools & technologiesAnsibleAWSAzureCloudDNSDockerJenkinsKubernetesLinuxServiceNowShell Scripting
About the role
Key responsibilities & impact- Join SAIC's Land Border Integration team
- Keep the infrastructure running that supports Customs and Border Protection in keeping borders safe
- Provide Tier 3 IT systems support across a wide range of technologies
- Test, apply, and maintain server configurations and related security patches
- Evaluate system performance and recommend improvements or optimizations
- Review and perform advanced analysis of system logs
- Create troubleshooting documentation and Standard Operating Procedures for repetitive tasks
- Work as a technical expert across multiple project assignments
Requirements
What you’ll need- Bachelor's Degree and 5 or more years of experience, or equivalent
- Must be a U.S. Citizen with the ability to obtain and maintain a DHS Public Trust clearance
- Extensive experience with Windows and Linux operating systems
- Experience with cloud-computing services such as Amazon Web Services or Microsoft Azure is highly desirable
- Experience with DevOps methodologies and tools, including Jenkins, Git, Ansible, Docker, and Kubernetes
- Experience providing Tier 3 IT systems support across Microsoft Windows and Linux operating systems, DHCP, DNS, Active Directory, Certificate Services, Group Policies, and ServiceNow
- Experience using Windows Command Line Interface and Linux shell scripting
- Proficiency in Windows Batch and PowerShell scripting
- Proficiency with SSH
- Knowledge and experience with configuration management
- Experience testing, applying, and maintaining server configurations and security patches
- Experience evaluating system performance and recommending improvements or optimizations
- Ability to review and perform advanced analysis of system logs
- Ability to create troubleshooting documentation and Standard Operating Procedures
- Experience in a rapid-paced, time-sensitive, high-quality environment
- Familiarity with C# and Visual Studio
- Good technical writing, presentation, and documentation skills
- Knowledge of software design principles and modern interface standards, including APIs and web services
- Excellent team and collaboration skills
- Attention to detail and follow-through
- Ability to work with minimal supervision
- Experience functioning as a technical expert across multiple project assignments
- Must be Clearable for CBP BI Public Trust
Benefits
Comp & perks- No benefits or compensation extras specified in the posting
