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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Agile project management and ServiceNow, with a strong ability to translate business needs into actionable user stories and manage product backlogs. Proven skills in stakeholder engagement, technical documentation, and leading user acceptance testing.
Highest-signal resume keywords
Agile Project ManagementServiceNow WorkflowsTechnical DocumentationScrum Master ExperienceChange Request Processes
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
User Story AuthoringBacklog ManagementAgile SDLCAcceptance Criteria DevelopmentProcess Improvement
Soft Skills
Stakeholder EngagementMentoringCoaching
Tools & Technologies
ServiceNowAgile Board
Certifications & Qualifications
ServiceNow CertificationsScrum Master Certification
Industry Keywords
FAA Digital GovernanceFedRamp Authorized SoftwarePMI Framework
Tech Stack
Tools & technologiesSDLCServiceNow
About the role
Key responsibilities & impact- Bridge enterprise stakeholders and the technical development team
- Lead project intake and extract complex technical requirements
- Translate business needs into actionable user stories using ServiceNow
- Build and maintain trusted relationships with enterprise customers and stakeholders
- Own and prioritize the product backlog within ServiceNow
- Lead backlog refinement sessions
- Provide PM support and perform Scrum Master duties as assigned
- Ensure accurate task, story status, and effort tracking on the Agile board
- Remove delivery blockers and maintain delivery velocity
- Mentor and coach business analysts
- Lead discovery sessions and define scope for new modules and capabilities
- Author user stories, acceptance criteria, and product backlogs in ServiceNow
- Create and manage formal Change Requests within ServiceNow
- Lead end-to-end User Acceptance Testing and secure formal sign-off
- Partner with ServiceNow developers throughout the Agile SDLC
- Ensure alignment with FAA digital governance and enterprise architecture frameworks
- Author and maintain technical documentation, process maps, user guides, and operational integration plans
- Recommend, update, and document process improvements
Requirements
What you’ll need- Bachelor’s Degree in Information Technology + 3 years of relevant experience; Associates in Information Technology + 10 years of relevant experience; High School + 11 years of relevant experience
- Experience in Agile project management
- Skill in stakeholder discovery, project intake, and ServiceNow workflows
- Knowledge of Change Request processes and governance in ServiceNow
- Ability to support developers and resolve delivery issues in SDLC
- Strong technical documentation abilities
- Experience working on IT projects utilizing the PMI framework
- Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years with the ability to obtain a public trust
- ServiceNow certifications preferred
- Scrum Master/Agile experience preferred
- Experience supporting FedRamp authorized software preferred
Benefits
Comp & perks- Remote work within the United States
- Opportunity to provide peer leadership, mentorship, and coaching
- Equal Opportunity Employer