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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in implementing and enhancing ServiceNow modules and integrations with enterprise systems, utilizing Agile methodologies and best practices. Capable of providing comprehensive documentation and training materials to support business process reengineering and standardization.
Highest-signal resume keywords
ServiceNow ImplementationAgile Software Development Life CycleIntegration with Enterprise SystemsServiceNow CertificationsBusiness Process Reengineering
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ServiceNowITSMAgile MethodologiesIntegration SolutionsDocumentationProcess GuidesGovernance ArtifactsKnowledge TransitionTraining Materials
Soft Skills
CollaborationStakeholder Engagement
Tools & Technologies
ServiceNow ModulesFAA SystemsFedRAMP-Authorized Software
Certifications & Qualifications
Certified System Administrator (CSA)Certified Application Developer (CAD)
Industry Keywords
Public Trust ClearanceU.S. CitizenshipGreen CardResidency Requirements
Tech Stack
Tools & technologiesITSMSDLCServiceNow
About the role
Key responsibilities & impact- Assist in implementing new ServiceNow modules and platform capabilities aligned with enterprise strategic priorities
- Mature and enhance functionality across previously implemented ServiceNow modules
- Foster platform-wide interoperability through integrations with FAA systems and data repositories
- Apply Agile Software Development Life Cycle methodologies to integrate ServiceNow with enterprise systems
- Collaborate with stakeholders to gather requirements and design integration solutions
- Implement ServiceNow enhancements and integrations using best practices
- Assist with business process reengineering and standardization
- Provide documentation, process guides, governance artifacts, knowledge transition artifacts, and training materials
Requirements
What you’ll need- Bachelor’s Degree in Information Technology and 9 years of experience including 7-9 years of relevant ITSM and ServiceNow experience
- Proven experience with integrating ServiceNow with enterprise systems
- Ability to obtain and hold a Public Trust Clearance
- U.S. citizenship or green card with 3 years of residency
- ServiceNow certifications, including Certified System Administrator (CSA) and Certified Application Developer (CAD) preferred
- Proven experience with Scrum/Agile methodologies desired
- Familiarity with supporting FedRAMP-authorized software is a plus
