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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in ServiceNow development and configuration, including CMDB modules, asset management, and integrations. Proficient in JavaScript and familiar with ITIL best practices, with strong analytical skills to translate business requirements into technical solutions.
Highest-signal resume keywords
ServiceNow DevelopmentJavaScript ProficiencyITIL Best PracticesServiceNow CIS CertificationData Analysis and Integration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ServiceNow ConfigurationGlide ScriptPowerShellREST/SOAP APIsData MigrationSystem TestingTroubleshootingDebuggingWorkflow CustomizationCatalog Item Creation
Soft Skills
Analytical SkillsProblem-SolvingCollaborationCommunication
Tools & Technologies
ServiceNowCMDBITOMITAMITSM
Certifications & Qualifications
ServiceNow CIS
Industry Keywords
IT Asset ManagementSoftware License ManagementBusiness RequirementsCross-Functional TeamsStakeholder Engagement
Tech Stack
Tools & technologiesITSMJavaScriptServiceNowSOAP
About the role
Key responsibilities & impact- Develop and configure ServiceNow applications using CMDB modules
- Work on several customers' platforms during the same period
- Collaborate with business analysts, project managers, stakeholders, and cross-functional teams to gather requirements and design solutions
- Perform data analysis, integrations, and migration activities
- Customize ServiceNow catalog features, workflows, and functionalities
- Customize ServiceNow asset management features and integrations with existing client software
- Create catalog items and customize workflows
- Conduct system testing, troubleshooting, and debugging
- Provide technical support and maintenance for ServiceNow implementations
- Stay current with ServiceNow features, best practices, and industry trends
Requirements
What you’ll need- Bachelor's degree and 2–5+ years of experience in ServiceNow development and configuration
- Four additional years of experience can be used in lieu of a degree
- Must have or be able to obtain ServiceNow CIS in one or more of: SPM, Data Foundations, DISC, SAM, HAM
- Must be a U.S. Citizen
- Must be eligible to obtain a Secret clearance
- Proficiency in JavaScript, Glide Script, and PowerShell
- Understanding of ITIL, ITSM, ITOM, and ITAM best practices and frameworks
- Experience with REST/SOAP APIs, web services, and third-party integrations
- Strong analytical and problem-solving skills
- Ability to translate business requirements into technical solutions
- Ability to collaborate with cross-functional teams and stakeholders
- Preferred: experience with ServiceNow Discovery, Event Management, Service Mapping, and other ITOM/ITAM functionalities
- Preferred: familiarity with CMDB and its role in ITOM and ITAM processes
- Preferred: prior experience in IT asset management and software license management
Benefits
Comp & perks- 100% remote work
- Equal Opportunity Employer
