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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in ServiceNow development and configuration, with a strong focus on CMDB modules, ITIL best practices, and system integrations. Proficient in JavaScript and PowerShell, with the ability to translate business requirements into effective technical solutions.
Highest-signal resume keywords
ServiceNow DevelopmentJavaScript ProficiencyITIL Best PracticesServiceNow CIS CertificationData Analysis and Integration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ServiceNow ConfigurationJavaScriptGlideScriptPowerShellREST APIsSOAP APIsData MigrationSystem TestingTroubleshootingDebugging
Soft Skills
Analytical SkillsProblem-Solving SkillsCommunication SkillsInterpersonal SkillsCollaboration Skills
Tools & Technologies
ServiceNowCMDBITSMITOMITAM
Certifications & Qualifications
ServiceNow CIS
Industry Keywords
IT Asset ManagementSoftware License ManagementService MappingEvent ManagementDiscovery
Tech Stack
Tools & technologiesITSMJavaScriptServiceNowSOAP
About the role
Key responsibilities & impact- Develop and configure ServiceNow applications using CMDB modules
- Work on several customers' platforms in a fast-paced environment
- Collaborate with business analysts, project managers, and stakeholders to gather requirements and design solutions
- Perform data analysis, integrations, and migration activities
- Customize ServiceNow catalog features, workflows, asset management features, and integrations
- Create catalog items and customize workflows
- Conduct system testing, troubleshooting, and debugging
- Provide technical support and maintenance for ServiceNow implementations
- Stay updated on ServiceNow features, best practices, and industry trends
Requirements
What you’ll need- Bachelor's degree and 5+ years of experience in ServiceNow development and configuration; alternatively, Master's degree and 3 years of experience, or 4 additional years of experience in lieu of a degree
- Must have or be able to obtain ServiceNow CIS in one or more of: SPM, Data Foundations, DISC, SAM, HAM
- Must be a U.S. Citizen
- Must be eligible to obtain a Secret clearance
- Proficiency in JavaScript, GlideScript, and PowerShell
- Solid understanding of ITIL, ITSM, ITOM, and ITAM best practices and frameworks
- Experience with REST/SOAP APIs, web services, and third-party system integrations
- Strong analytical and problem-solving skills
- Ability to translate business requirements into technical solutions
- Excellent communication and interpersonal skills; ability to collaborate with cross-functional teams and stakeholders
- Preferred: Experience with ServiceNow Discovery, Event Management, Service Mapping, and other ITOM/ITAM functionalities
- Preferred: Familiarity with CMDB and its role in ITOM and ITAM processes
- Preferred: Prior experience in IT asset management and software license management
