Switchboard Operator

SAIC

. Answer incoming calls and redirect calls to the appropriate DOT department using the Switchboard Directory and other DOT resources .

Posted 10/2/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication and problem-solving. Proficient in maintaining accurate records and managing information efficiently.

Highest-signal resume keywords

Customer Service SupportExcellent Phone SkillsCommunication SkillsBasic Computer ProficiencyPublic Trust Clearance

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Listening SkillsTraining New Staff

Tools & Technologies

Switchboard DirectorySpreadsheet Management

Industry Keywords

High School DiplomaU.S. CitizenshipBusiness Organization Experience

About the role

Key responsibilities & impact

Answer incoming calls and redirect calls to the appropriate DOT department using the Switchboard Directory and other DOT resources
Research the DOT intranet and/or internet to assist callers with information
Record calls daily in a spreadsheet
Research, collect, and verify Switchboard Directory information for customers and DOT personnel
Maintain the Switchboard Directory, including phone numbers, email addresses, and websites
Train new staff

Requirements

What you’ll need

High school diploma and 2 years of working experience required
Must have 1 year of experience providing customer service support in a business organization
Excellent phone skills
Top-notch communication and listening skills
Basic computer proficiency
Experience in a customer service role (preferred)
Must possess a High School Diploma
Degree may be substituted with 2 additional years of related experience
Must be able to obtain a Public Trust Clearance
U.S. citizenship required