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SAIC

Switchboard Operator

SAIC

. Answer incoming calls and redirect calls to the appropriate DOT department using the Switchboard Directory and other DOT resources .

Posted 9/22/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication and information management. Proficient in maintaining directories and providing accurate information to callers while ensuring compliance with clearance requirements.

Highest-signal resume keywords
Customer Service SupportExcellent Phone SkillsCommunication SkillsBasic Computer ProficiencyPublic Trust Clearance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Call RecordingInformation ResearchDirectory MaintenanceSpreadsheet Management
Soft Skills
Listening SkillsTraining New Staff
Tools & Technologies
Switchboard DirectoryDOT Intranet
Certifications & Qualifications
High School DiplomaPublic Trust Clearance
Industry Keywords
Customer ServiceBusiness Organization

About the role

Key responsibilities & impact
  • Answer incoming calls and redirect calls to the appropriate DOT department using the Switchboard Directory and other DOT resources
  • Research the DOT intranet and/or internet to provide callers with information
  • Record calls daily in a spreadsheet
  • Research, collect, and verify Switchboard Directory information for customers and DOT personnel
  • Maintain the Switchboard Directory, including phone numbers, email addresses, and websites
  • Train new staff

Requirements

What you’ll need
  • High school diploma and 2 years of working experience required
  • 1 year of experience providing customer service support in a business organization
  • Excellent phone skills
  • Top-notch communication and listening skills
  • Basic computer proficiency
  • Experience in a customer service role (preferred)
  • Must possess a High School Diploma
  • Degree may be substituted with 2 additional years of related experience
  • Must be able to obtain a Public Trust Clearance
  • U.S. citizenship required