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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in supporting and maintaining VTS systems, including hardware and software installations, while ensuring optimal performance and customer satisfaction. Proficient in troubleshooting connectivity issues and providing timely resolutions in high-pressure environments.
Highest-signal resume keywords
VTS System SupportWebEx ExperienceCisco Telepresence SupportServiceNow Ticketing SystemActive Top Secret Clearance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
VTS Equipment InstallationAudio/Video SupportPerformance AnalysisTroubleshooting Connectivity IssuesDocumentation of Processes and SOPs
Soft Skills
Customer Focused CommunicationProactive Problem Solving
Tools & Technologies
Cisco/Tandberg CodecsMultipoint Controlling Units (MCU)
Certifications & Qualifications
Relevant Certification
Industry Keywords
US CitizenshipConference Room ManagementSystem Utilization Reporting
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Support the daily responsibilities of a VTS Technician while coordinating with Tier II technicians and operational staff
- Provide Tier I and Tier II support to the Department of State domestically and overseas
- Troubleshoot and support VTS and conference room requests
- Support site registration requests for conference room installations
- Document VTS-related processes, procedures, and SOPs
- Manage and maintain VTS location data
- Track system utilization reporting and performance analysis
- Install and upgrade hardware and software for conference room VTS equipment
- Provide on-the-spot audio/video support during conference meetings
- Conduct periodic testing and document audits of VTS equipment functionality
- Track VTS support requests using ServiceNow ticketing system
Requirements
What you’ll need- AA Degree in related discipline and three (3) years related experience; OR High School and five (5) years related experience with relevant certification
- Customer focused with ability to communicate proactively and effectively
- Familiarity with operating, supporting, and maintaining VTS systems
- Experience with WebEx, Cisco/Tandberg Codecs, Multipoint Controlling Units (MCU) and/or associated audio/video equipment
- Support Cisco Telepresence system and WebEx
- Experience communicating with customers and team members to provide 100% uptime of VTS equipment and conference room capabilities
- Ability to analyze/troubleshoot connectivity issues and provide timely resolutions
- US Citizenship
- Active top secret clearance
Benefits
Comp & perks- 1 day of telework per week
- Minimal travel may be required