Virtual Desktop Infrastructure (VDI) Support Specialist

SAIC

. Provide day-to-day technical support for Citrix Virtual Desktops and Apps and/or Omnissa Horizon 8 .

Posted 9/30/2026full-timeArlington • Virginia • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support for Citrix Virtual Desktops and Apps, troubleshooting Windows 11, and managing Microsoft 365 applications. Possesses strong documentation skills and the ability to coordinate complex technical issues in a regulated IT environment.

Highest-signal resume keywords

Citrix Virtual Desktops And Apps SupportWindows 11 TroubleshootingMicrosoft 365 SupportServiceNow Ticket ManagementActive DOD TS/SCI Clearance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Virtual Desktop InfrastructureSystems AdministrationTechnical DocumentationTroubleshootingUser Profile ManagementAccount-Related TroubleshootingVMware vSphere AdministrationActive DirectoryGroup PolicyRemote-Access Technologies

Soft Skills

Customer ServiceWritten Communication

Tools & Technologies

ServiceNowMicrosoft TeamsMicrosoft 365Omnissa Horizon 8CitrixITIL

Certifications & Qualifications

IAT Level IICCNA SecurityCySA+GICSPGSECSecurity+ CESSCP

Industry Keywords

Department Of DefenseRegulated IT EnvironmentEnterprise ITDesktop SupportService Desk Operations

Tech Stack

Tools & technologies

CitrixCyber SecurityDNSServiceNowTypeScriptVMware

About the role

Key responsibilities & impact

Provide day-to-day technical support for Citrix Virtual Desktops and Apps and/or Omnissa Horizon 8
Troubleshoot VDI access, virtual desktop sessions, published applications, user profiles, performance, connectivity, authentication, and peripheral-device issues
Support end users with Windows 11 operating system issues, Microsoft 365 applications, and Microsoft Teams
Receive, document, prioritize, update, and close incident and service-request tickets using ServiceNow
Maintain complete ServiceNow ticket notes, including troubleshooting, customer communications, escalation details, workarounds, and final resolution
Escalate complex technical issues to infrastructure, engineering, cybersecurity, or customer teams and coordinate through resolution
Support user access, account-related troubleshooting, and routine operational activities
Document recurring issues, known errors, troubleshooting procedures, and knowledge-base content
Work with customer personnel, service desk staff, system administrators, and engineering teams in a mission-focused environment

Requirements

What you’ll need

2–5 years of relevant experience supporting enterprise IT, virtual desktop infrastructure, desktop support, systems administration, or service desk operations
Experience supporting Citrix Virtual Desktops and Apps or Omnissa Horizon 8
Experience troubleshooting Windows 11 in an enterprise environment
Experience supporting Microsoft 365, including Microsoft Teams
Strong troubleshooting, customer-service, written-communication, and technical-documentation skills
Ability to work on site five days per week during day-shift hours
Bachelor’s degree in Information Technology, Computer Science, Information Assurance, Cybersecurity, or related technical field
Active DOD TS/SCI clearance
DoD 8570.01-M/DoD 8140 Certification IAW established mandate prior to start of work; IAT Level II required (CCNA Security, CySA+, GICSP, GSEC, Security+ CE, SSCP)
Experience supporting both Citrix Virtual Desktops and Apps and Omnissa Horizon 8 in a production environment
Experience supporting or administering VMware vSphere
Familiarity with Active Directory, Group Policy, DNS, DHCP, remote-access technologies, and enterprise endpoint-management tools
Experience working in a Department of Defense or other regulated enterprise IT environment
Relevant Citrix, Omnissa/VMware, Microsoft, ITIL, or other CompTIA certifications