Manager, Professional Services

SailPoint

. Manage strategic efforts required to deliver SailPoint’s identity security solutions .

Posted 10/14/2026full-timeRemote • MexicoSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in project management, client engagement, and team leadership within the software and SaaS industries. Proven ability to manage project financials, enhance client satisfaction, and drive revenue growth through strategic service delivery.

Highest-signal resume keywords

Project ManagementClient EngagementPeople ManagementSales CollaborationLeadership Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project PlanningBudget ManagementScope ManagementSchedule ManagementStakeholder ManagementRisk Management

Soft Skills

Exceptional Communication SkillsOutstanding Organizational AbilitiesMentorship Skills

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

SoftwareSaaSConsultingIdentity Security SolutionsClient Experience

About the role

Key responsibilities & impact

Manage strategic efforts required to deliver SailPoint’s identity security solutions
Take accountability for the client experience on assigned projects
Own engagement scoping, client communication, internal team management, escalation support, and overall service delivery
Ensure services are provided, implemented correctly, and billed in a timely and accurate manner
Partner cross-functionally during sales processes and own services portions of deals, including presentations, RFP responses, and proposal/SOW generation
Interact with sales representatives and leadership during pre-sales and post-sales delivery phases
Serve as the senior point of contact for client escalations
Oversee project financials, profitability, and productivity
Work with the Resource Management Office to mediate and prioritize staff resources
Provide project management duties for customer engagements as needed
Provide strategic client performance updates to senior management, account teams, and Sales Managers
Collaborate with Customer Success Managers to maintain customer satisfaction throughout implementations
Identify opportunities to expand SailPoint solutions and services to maximize client success and revenue growth
Manage the team, including staffing decisions, utilization management, performance reviews, and career development
Coach Engagement Managers and project team members on performance and development
Participate in recruiting and employee development activities

Requirements

What you’ll need

7+ years of professional experience at a Software, SaaS, or consulting company
3+ years of project management experience
2+ years of people management experience
Exceptional mentorship and leadership skills with a passion for continuous improvement
Experience with project management duties, including project planning, budget, scope, schedule, stakeholder, and risk management
Exceptional communication skills and extensive experience working with clients and partners
Outstanding organizational and multi-tasking abilities
Extensive experience working with Sales to scope services projects for enterprise software
Up to 15% travel required
Bachelor’s degree or equivalent work experience

Benefits

Comp & perks

World-class product and process training
Professional growth and career development support
Regular feedback, coaching, and guidance on personal development
Equal opportunity employment
Reasonable accommodations for individuals with disabilities