Channel Operations Supervisor

Saipos | Sistema para Restaurante

. Build and structure the new Partner Onboarding function, defining workflows and ensuring consistent delivery .

Posted 9/24/2026contractSão Leopoldo • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in building and structuring onboarding processes, managing performance metrics, and fostering a collaborative team environment. Proficient in training and developing team members while ensuring operational efficiency and a positive partner experience.

Highest-signal resume keywords

Partner Onboarding ManagementPerformance Metrics AnalysisTeam Development and TrainingProcess ImprovementSaaS Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Workflow DevelopmentData AnalysisPerformance ManagementCustomer Journey KnowledgeSales Experience

Soft Skills

Strong Communication SkillsTeam CollaborationOrganizational SkillsProactive AttitudeResults-Oriented

Tools & Technologies

HubSpot

Certifications & Qualifications

Sales Framework Training Certifications

Industry Keywords

Foodtech IndustryCustomer SuccessImplementationSaaS

About the role

Key responsibilities & impact

Build and structure the new Partner Onboarding function, defining workflows and ensuring consistent delivery
Develop the team through training, coaching, and one-on-one support
Contribute to the recruitment and onboarding of new team members
Organize the portfolio and contact activities, evaluate results, and report progress and areas of concern to leadership
Coordinate solutions across teams to improve operations and the partner experience
Execute engagement initiatives and contribute to a collaborative work environment
Ensure the quality and consistency of partner onboarding processes
Track the department’s metrics and KPIs, proposing actions to improve results
Pursue continuous improvement by promoting operational efficiency and a better partner experience
Conduct quality monitoring and oversee the quality of the team’s deliverables
Build new processes for a newly established function within the company
Monitor pipeline organization and contact cadence
Support the development of training programs, support materials, documentation, and playbooks
Participate in recruitment, onboarding, and development processes for new employees
Lead management routines such as 1:1 meetings, feedback sessions, ramp-up, and performance follow-ups
Present metrics, analyses, and improvement opportunities to leadership
Drive the continuous evolution of the onboarding journey, ensuring a positive partner experience
Work collaboratively with the team and other departments to promote alignment and results
Share knowledge across the team
Provide operational support and answer questions
Conduct weekly follow-ups, presenting metrics and gaps that need to be addressed

Requirements

What you’ll need

At least 2 years of experience managing people in Implementation, Customer Success, or related areas
At least 5 years of experience in sales
Organized, proactive, high-energy, and results-oriented profile
Strong verbal and written communication skills
Strong ability to work as part of a team
Bachelor’s degree completed
Experience managing performance metrics and analyzing data
Knowledge of the customer journey and process improvement
Availability to work on-site in São Leopoldo three days per week
Experience in sales and/or channel teams
Experience building new workflows, processes, and/or departments
Sales framework training certifications
Experience working in SaaS
Knowledge of the foodtech industry
Knowledge of HubSpot

Benefits

Comp & perks

Contractor (PJ) arrangement with 30 days of paid time off
Health and dental insurance with 100% of the monthly premium paid by Saipos (co-payments for consultations and exams)
Life insurance
Birthday month day off
Wellhub
Complete equipment kit
Daily commuting allowance — R$22
Extended maternity and paternity leave