Saipos | Sistema para Restaurante

Human Resources

• Strengthen culture, employee engagement, and the work environment through participation in team rituals, integration initiatives, and internal communications
• Support leaders and teams with development and performance management
• Follow up on feedback, understand challenges, and develop solutions and metrics to foster a healthy environment, efficiency, and consistent results
• Conduct interviews during the business assessment stage
• Propose initiatives to create and maintain a candidate pipeline
• Participate in talent attraction fairs and events
• Engage in teams’ daily rituals
• Contribute to the development and implementation of People strategies aligned with the company culture
• Build and facilitate team-building activities
• Support internal communications initiatives
• Drive the adoption of Artificial Intelligence in daily workflows
• Follow up on 1:1 meetings and feedback for teams and leaders
• Listen to leadership needs and work toward problem resolution
• Contribute to the development and implementation of policies that promote a healthy and productive environment
• Support operational efficiency and high-performance initiatives
• Support the development of individual and team metrics and KPIs when needed

HR Business Partner

Operations

• Build and structure the new Partner Onboarding function, defining workflows and ensuring consistent delivery
• Develop the team through training, coaching, and one-on-one support
• Contribute to the recruitment and onboarding of new team members
• Organize the portfolio and contact activities, evaluate results, and report progress and areas of concern to leadership
• Coordinate solutions across teams to improve operations and the partner experience
• Execute engagement initiatives and contribute to a collaborative work environment
• Ensure the quality and consistency of partner onboarding processes
• Track the department’s metrics and KPIs, proposing actions to improve results
• Pursue continuous improvement by promoting operational efficiency and a better partner experience
• Conduct quality monitoring and oversee the quality of the team’s deliverables
• Build new processes for a newly established function within the company
• Monitor pipeline organization and contact cadence
• Support the development of training programs, support materials, documentation, and playbooks
• Participate in recruitment, onboarding, and development processes for new employees
• Lead management routines such as 1:1 meetings, feedback sessions, ramp-up, and performance follow-ups
• Present metrics, analyses, and improvement opportunities to leadership
• Drive the continuous evolution of the onboarding journey, ensuring a positive partner experience
• Work collaboratively with the team and other departments to promote alignment and results
• Share knowledge across the team
• Provide operational support and answer questions
• Conduct weekly follow-ups, presenting metrics and gaps that need to be addressed

Channel Operations Supervisor

Data Scientist

• Define, connect, and track product and UX metrics aligned with business objectives
• Select and monitor business, marketing, product, and UX metrics, creating a narrative to guide strategy and leadership decisions
• Structure and evolve tagging and instrumentation for digital products
• Build advanced cohort, retention, funnel, and adoption segmentation analyses
• Design and conduct experiments, including A/B tests, hypotheses, success metrics, and statistical analysis
• Collect, model, and manipulate data using SQL in collaboration with the Data team
• Produce clear and reliable visualizations and dashboards
• Communicate insights to squads, leadership, and diverse audiences
• Propose, build, and implement improvements to product analytics procedures, metrics, and policies
• Work autonomously and collaboratively across teams, strengthening evidence-based decision-making

Senior Product Analytics

Account Manager

• Manage and strengthen Saipos’s partner portfolio, increasing revenue through engagement initiatives and reseller growth
• Connect internal teams with channel needs, building trusted relationships and supporting partner development
• Develop and manage a partner (channel) portfolio focused on revenue generation
• Drive cross-functional engagement through excellent alignment and communication
• Maintain CRM records in HubSpot in accordance with the team’s playbook
• Meet volume and quality targets, including churn and customer activation rates
• Develop campaigns to support the development and growth of partners/resellers in collaboration with Saipos
• Create value, trust, and empathy with partners and act as their voice across Saipos teams, supporting their development and success journey

Mid-Level Account Manager

Performance Marketing

• Plan, execute, and optimize paid media campaigns on Meta Ads
• Monitor campaign performance and adjust strategies to maximize results, particularly CPL and ROAS
• Analyze metrics with a focus on qualified leads, CPL, and ROAS, ensuring targets are met
• Prepare regular reports, identify optimization opportunities, and present results to the team and stakeholders
• Work with Marketing and Sales to optimize the conversion funnel and turn traffic into qualified leads and sales
• Manage and allocate the paid media budget to maximize ROAS and achieve KPIs
• Implement and manage A/B tests for campaigns, creatives, and landing pages
• Explore new paid media channels
• Ensure the flow of leads and information between systems

HR Business Partner

Channel Operations Supervisor

Senior Product Analytics

Mid-Level Account Manager

Senior Paid Media Analyst